Government Success Manager - France

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

Go Vocal (formerly CitizenLab), a global social impact scale-up with its HQ in Brussels, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 500+ local governments and organisations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, Go Vocal has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and has been featured in outlets such as The New York Times and Forbes.

Go Vocal is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Requirements

As our Government Success Manager Francophonie, you will work closely with our French clients and help them succeed in engaging their communities. You have expertise in community engagement and/or the public sector and will transfer that expertise via training, workshops, and other professional services to our clients. Your responsibilities will include:

• Manage overall relationships with French local governments, including onboarding, increasing adoption, ensuring retention and satisfaction, and managing risk.
• Transfer public participation expertise in-person (workshops, training), remotely (video calls), and via content (guides, articles) to civil servants.
• Deeply understand our clients' objectives and advise them on participatory process design and organizational development.
• Work closely with our Business Development team to expand our client base in Francophonie by occasionally giving presentations to prospective agencies and facilitating sales.
  

What do we expect from you?

You thrive in a small, agile team with a strong bias for action. You are curious, open-minded, passionate about digital democracy, and ready to tackle technical challenges. You learn quickly and align with the following profile:

• You can demonstrate a strong interest in public governance and community engagement. If you have an existing network in the public sector, that's a big plus.
• You have 3+ years of relevant experience demonstrating project/change management skills, e.g., in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role. Account management experience is a plus.
• You can create structure in ambiguous situations and design effective processes.
• You have strong analytical skills, can translate data into insights, and present these visually attractively. You are well-versed in PowerPoint and Google Slides.
• You have a results-driven mentality with a bias for speed and action.
• You are proactive and can demonstrate a sense of initiative.
• You are empathetic and show a positive attitude with a desire to help our clients reach their goals.
• You are an exceptional communicator in French and English, both through verbal presentations and in writing.
• You can start in the role on 1st December 2024 at the latest.
• Ability to travel to France a minimum of four times/year. It is a plus if you are based in France.

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes, though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.

What can you expect from us?

• Unlock your full potential and create social impact at scale. We work with local government leaders worldwide to help them connect with their communities.
• Become a key factor in our rapid transition from a startup to a scaleup (50 employees) and our international expansion.
• Work full-time in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
• Join our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
• Enjoy an informal work vibe with open communication and full transparency on results.
• Participate in our various hybrid (in-person/remote) team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
• Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
• Receive a competitive salary package - salary range is between 40.000 - 55.000 euro gross - incl. perks such as a professional development budget, 26 days PTO, a collective bonus plan, unlimited access to mental wellbeing support via OpenUp, full flexibility on working from home, and much more.

Go Vocal is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.