Good Hands Repair Network Administrator - Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Under general supervision, the Good Hands Repair Network Administrative Consultant is responsible for monitoring the activities of area Good Hands Repair Network (GHRN) shops, providing status updates, responding to customer or shop questions, managing moderately complex and occasionally complex issues, and collaborating with leadership maximize production ensuring favorably impact loss adjustment expenses. This individual can negotiate moderate-level pricing for parts & repairs, determine appropriate shop location to do work, and make recommendations and/or decisions to ensure quality control is met.

This position is only open to candidates in Mountain Standard or Pacific Standard Time Zones.  

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.

The Customer Service Expert– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. 
 
The Investigator– you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 
 
The Effective Communicator– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 
 
The Negotiator– you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
 
The Problem Solver– you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 
 
The Recorder– you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your …