Global Operations Senior Associate

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

As a Global Operations Senior Associate, you’ll work closely with cross functional partners to optimize processes, drive operational efficiency, reduce friction, and eliminate pain points across Spring Health’s Global Program. You’ll will take ownership of day to day initiatives that support the Global team in achieving our aspirational goals. You will report into the Associate Director, Global Operations. This is a full-time position, that based on location and candidate preference, can be remote or hybrid. 

What you’ll be doing: 

• Serve as the Subject Matter Expert on Global capabilities & processes 
• Partner with cross-functional teams on existing & new care delivery opportunities
• Drive process improvement & escalation management with key external care delivery partners 
• Support internal operational enablement through different communication channels (e.g. Slack, Confluence, Guru, etc)
• Support the tracking and success of the Global Program Roadmap
• Support member-escalation resolution with internal teams & external vendors 
• Own management of a primary vendor inclusive of daily communications, escalations, invoicing & administrative support 

What success looks like in this role:

• Project completion …