Global ISP Sr. Creative Visual Merchandising Manager

***This role is on-site five days a week in Hoffman Estates, IL.***

The Senior Creative Visual Merchandising Manager is responsible for overseeing the visual presentation of products in retail stores, ensuring that displays are aesthetically appealing, functional, and aligned with the brand's image and goals. This role involves strategic planning, management, and execution of visual merchandising guidelines and campaigns that drive sales, customer engagement, and brand recognition. The Senior Manager will lead a team and collaborate cross-functionally to ensure visual standards are met consistently across all retail locations.

Main Responsibilities

• Develop and implement visual merchandising strategies that align with brand objectives, seasonal campaigns, industry trends, and promotional events.
• Oversee the creation and execution of in-store displays, window installations, seasonal planograms, and product presentations.
• Partner with field leadership to ensure visual standards and layouts are consistent across all retail locations.
• Lead, mentor, and train a team of visual merchandisers, providing clear direction and support.
• Collaborate closely with marketing, design, product, operations, and field teams to ensure cohesive visual messaging and brand alignment.
• Manage the product handover process working closely with merchants for a seamless model store transition.
• Drive innovation by sharing insights and creative solutions to enhance store aesthetics and the customer experience.
• Monitor and enhance the in-store customer experience through impactful product displays and creative layouts.
• Ensure displays are optimized for both visual appeal and product accessibility.
• Analyze customer behavior and sales trends to adjust visual merchandising strategies and increase conversion rates.
• Manage the model store planogram process, ensuring all key objectives and deadlines are met and maintained.
• Plan and oversee the rollout of seasonal and promotional displays across multiple locations, ensuring timely execution and proper installation.
• Conduct regular store visits to assess visual merchandising standards and provide feedback to improve store setups.
• Manage the creation and maintenance of display guidelines and visual merchandising toolkits for store teams.
• Source materials, props, and visual assets needed for installations and ensure they are aligned with brand standards and seasonal themes.
• Track and analyze the effectiveness of visual merchandising strategies using key performance metrics.
• Prepare reports on sales, customer feedback, and visual merchandising impact to inform future strategies.
• Provide recommendations for improvements based on performance data and industry trends.

Qualifications

• Bachelor’s degree in visual Merchandising, Fashion Merchandising, Interior Design, or related field.
• Minimum 5-7 years of experience in visual merchandising or related roles, with at least 2-3 years in a managerial position.
• Strong understanding of retail environments, consumer behavior, and visual presentation techniques.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in design software (e.g., Adobe Creative Suite, AutoCAD, or other relevant tools).
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Creative, detail-oriented, and solution-driven with a strong aesthetic sense.
• Ability to lift, carry, and move visual merchandising materials.
• Travel between retail locations may be required.

Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.

Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.

Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.

*Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered.