Global Industry Value Advisor

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

As an Industry Value Advisor, you will be a strategic partner to our clients, helping them to identify, quantify, and realize the value of our solutions in the context of their specific industry challenges and opportunities. You will leverage your deep industry knowledge, combined with a strong understanding of our product offerings, to create compelling points of view and business cases that demonstrate the ROI and value of our solutions. This role requires a mix of strategic thinking, industry expertise, and strong client engagement skills.

You will: 

• Industry Expertise: Develop a deep understanding of the industry landscape, including key trends, challenges, and opportunities. Stay up-to-date on industry developments and continuously refine your knowledge to provide relevant insights to clients.
• Value Proposition Development: Collaborate with sales, product, and marketing teams to develop tailored value propositions for clients. Articulate how our solutions address specific industry pain points and align with the client’s business objectives.
• Business Case Creation: Work closely with clients to understand their strategic goals and challenges. Develop comprehensive business cases that quantify the potential value and ROI of implementing our solutions.
• Client Engagement: Serve as a trusted advisor to clients, building strong relationships with key stakeholders. Engage in consultative discussions to uncover client needs and align our solutions with their business strategy.
• Collaboration: Partner with internal teams, including sales, product, and professional services, to ensure a cohesive approach to client engagements. Provide industry insights that influence product development and marketing strategies.
• Thought Leadership: Contribute to thought leadership initiatives by creating …