Global Head of Student Experience and Career Services

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future. 

Overview:
The Global Head of Student Experience and Career Services will lead a multi-functional team, ensuring an exceptional and seamless experience for students from enrollment through career placement. This individual will drive strategic initiatives across student engagement, program quality, and career services, fostering an inclusive and supportive environment for learners. The role requires collaboration with internal stakeholders across the organization, including Delivery, Admissions, Academy, Alumni, Employer Partnerships and Regulatory, to optimize the student lifecycle. The Global Head will also oversee career readiness programs, ensuring that General Assembly bootcamp graduates are equipped to transition into the workforce successfully.

Key Responsibilities:

                     Strategic Leadership

• • Develop and implement global strategies that optimize the student experience and career services functions, balancing cost efficiency with quality and student success.
  • Align student experience and career services strategies across engagement managers, academy staff, instructional teams, career services professionals, and customer experience teams.
    
    Performance Metrics

• Oversee key performance indicators (KPIs) such as Net Promoter Score (NPS), withdrawal rates, student satisfaction, job placement rates, and career outcomes.
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