Global Executive IT Support & Project Management Specialist

Job Description

The Project Manager/Specialist will be part of a high-performing global team responsible for managing the stability and proactive maintenance of the IT used by our company's top 300 Executives and their support staff.

In this role, you will/your responsibilities will be…

As a member of the Executive Support team, the successful candidate will be responsible for collaborating internationally to deliver the services and solutions that help our Executives to be more productive and enable innovation. This position is a Project Manager/Specialist who will oversee team projects while delivering white glove IT support to our clients. The Primary Responsibility is to help support the Global End User Services, Executive Support Product which provides 24x7 technical support and services for the Executive Committee (EC), their direct reports and other high-profile clients in a white glove manner that is above all standards.

The candidate must be able to demonstrate strong business and customer service knowledge, as well as can learn quickly and build effective relationships to effectively support the business. They should possess strong verbal and written communication and be able to make quick decisions to ensure continuity and service. The PM/Specialist will need to rely on a network of team members across IT and via several vendor relationships to ensure the ESP clients get immediate answers and resolutions. They will also act as a liaison between all others in IT and the ESP clients to ensure use of technology and awareness of key IT strategies and initiatives.

Activities Include:

• Project management of Executive Support Projects.

• Provide detailed reports directly to the Manager of the Executive Support Product.

• Planning and Scheduling: Responsible for creating a roadmap for the project, including defining project scope, setting goals and objectives, and developing a timeline for completion. This involves creating a project plan, identifying tasks, and estimating resource requirements.

• Resource Management: Responsible for allocating and managing resources such as personnel, budget, and materials to ensure that the project is completed within the defined constraints of time, cost, and quality.

• Risk Management: Identifying potential risks and developing strategies to mitigate them.

• Reporting and Communication: Responsible for keeping stakeholders informed about the project's progress. This involves regular reporting, status updates, and effective communication to ensure that stakeholders are aware of any issues or changes that may affect the project.

• Deployment and configuration of standard desktops, laptops and mobile devices.

• Collaboration with Managed Print organization to provide printing services to our company's Executives.

• Provide remote office support for ESP Clients including home office equipment, internet access and security systems.

• Provide onsite meeting support, where applicable, as well as board level support when needed.

• Must have top notch customer service skills and be willing to put the customer first in all scenarios.

• Will work with a team of 12-15 as well as a global network of support vendors and contractors to provide the highest level of customer service.

• Must have demonstrated experience and ability to coordinate and manage large scale off-site Executive Committee and Board of Directors meetings and work independently while off-site.

• Must understand the process of providing support at a location not owned by our Company including planning and execution.

• Must be able to assist executives with preparation of presentation which requires advanced MS PowerPoint skills.

• Must have the ability to think ahead and anticipate needs and/or issues/problems that may arise to mitigate any technical risks.

• Must have a clean history of ethical, honest and professional behavior and understand discrete handling of confidential company information.

• Will need to provide end-to-end computing support for our Company's Corporate Aviation department.

• Creating and maintaining confidential client information and solution knowledgebase articles and documentation.

• Must provide technical consulting services as required. The candidate must have strong public speaking, presentation, training and communication skills.

• Must be able to conduct 1-on-1 and group training for the executives and their admins.

• Will be expected to establish and maintain working relationships within Technical Services and across all the departments within the IT organization.

• He/she will be able to perform activities such as facilitating meetings, manage resources and support activities, escalation of executive related issues to IT senior leaders and to provide technical and operational leadership to the team.

Required Education

• High School Diploma Required

Required Experience

• Minimum of 3 years of Project Management experience a must.

• Experiencing with supporting the top leadership in an IT support role.

• Experience with providing white glove IT support.

• Must have demonstrated experience and ability to coordinate and manage large scale off-site meetings.

Preferred Experience

• Excellent interpersonal skills

• Highly motivated and entrepreneurial

• Superior organizational skills

#eligibleforerp

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders).  Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.  This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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