German Speaking Ams Consultant

ABOUT THE COMPANY

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

ABOUT THE CLIENT

Renowned leaders in the automotive industry, known for its commitment to innovation, quality, and sustainability. With a strong emphasis on advanced technology and digital transformation, the company is at the forefront of developing cutting-edge solutions that enhance the driving experience. They foster a collaborative and dynamic work environment, where creativity and forward-thinking ideas are encouraged. This is an exciting opportunity to be part of a team that is shaping the future of mobility.

ABOUT THE ROLE

We are looking for an AMS Consultant to support customer processes, including Incident, Problem, and Change Management, within a shift system. In this role, you will collaborate closely with application users and customers, ensuring smooth operations and effective issue resolution. Your responsibilities will include technical job administration, documentation maintenance, and active participation in team and customer meetings.

RESPONSIBILITIES

• Daily tasks: working with the processes of the customer (Incident-, Problem-, Change- Management) in a shift system

• Communication and strong cooperation with the application users and the customers

• Daily meetings with the team, occasional meetings with the customer

• Administration of tasks and technical jobs for the application

• Creating and continuously maintaining the documentation

REQUIREMENTS

• Previous experience in customer or technical support (preferred but not mandatory).

• Strong English skills (mandatory) and German understanding (required).

• Strong problem-solving and research skills.

• Proactive, prompt, and customer-oriented mindset.

• Availability for on-call duty and night shifts.

• Experience with SQL is a plus.

WHAT WE OFFER

• Learning opportunities with compensated certificates, learning lunches, and language lessons.

• Opportunity to switch projects after one year.

• Team building and victory celebration compensation every quarter.

• Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.

• Remote work opportunities.

• Flexible time off depending on the project.

• Mental health support, including psychologist consultations and seasonal activities with colleagues.

• Health insurance for Lithuanian residents.

• Referral bonuses.

• Loyalty days.

• Recognition of important occasions in your life.