Gastroenterology Clinical Manager

What Gastroenterology (GI) Customer Success​ contributes to Cardinal Health
The Clinical Manager for our Gastroenterology (GI) Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. This individual will be responsible for attaining specific objectives defined by the VP of Customer Success. In this role, the manager will be held primarily accountable for the overall direction and success of the GI PPS Clinical Experience of our customers. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the PPS VP of Customer Success. This is a position for a clinical expert that will lead our GI program.

Location - Fully remote with the expectation of 15-20% travel. Travel does fluctuate throughout the year - but, ideally targeting candidates within reasonably commutable distance of an airport (with willingness to travel).

Responsibilities

• Work closely with the VP, Customer Success (CS) to develop and grow the GI Clinical Team
• Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
• Work in conjunction with the VP of Customer Success to manage the technology discussions and end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc. 
• Manage the details and overall workflow for the Clinical Analyst to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account
• Manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)
• Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members
• Manage the build of any new disease states, needed educational materials, etc. for defined workflows and “play books” per GI disease states
• Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
• Follow all Specialty Network requirements of the Clinical Analyst, management, and HR Handbook rules
• Assist VP of Customer Success with Staff Reviews, goal setting, etc.

Qualifications

• Individuals with a BSN and RN license strongly preferred, APP licensure a plus
• 3 years of clinical experience (or more) preferred
• Ideally targeting 5 years of experience working in a GI Office Practice (2 years of experience in a supervisory or management role in a GI Office Practice) preferred
• Must bring an analytical mindset with the willingness/ability to take a data-driven approach
• Strong communication …