Fullstack Engineering Manager, Analytics Instrumentation

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

As an Engineering Manager at GitLab, you see your team as your most valuable product. Your primary focus is on the people you lead—guiding them, nurturing their growth, and ensuring they have everything they need to succeed. While you're technically credible and understand the details of the work being done, your role is about empowering a world-class engineering team, fostering their health, and driving delivery on product commitments.

In this role, you will lead the Analytics Instrumentation team, which is responsible for building tools that allow GitLab and its customers to track and measure user engagement within our platform. The insights gained from this work are invaluable, helping shape GitLab’s product roadmap and ensuring we continually improve user experiences.

Challenges in this role include growing top-tier talent, improving productivity, and working cross-functionally to achieve collaborative goals. You’ll work closely with key leaders, data scientists, product managers, analytics and software engineers while maintaining a laser focus on delivering quality work on time. Your leadership impacts key decisions across departments based on the analytics and insights your team generates.

As a remote-first company, GitLab offers flexibility, allowing you to work from anywhere while staying connected to a global community of talented professionals. Transparency is one of our core values, so you can see exactly what we’re working on and stay updated by visiting our team page.

In this role, you’ll make a lasting impact—not only by leading a high-performing team but also by driving the evolution of GitLab through data-driven insights.

Some examples of our projects: 

1. Internal Analytics
2. Version App
3. Metrics Dictionary
4. Snowplow Pseudonymization
5. Iglu Schema repository for GitLab

What You’ll Do  

• Manage a team of engineers, fostering a collaborative and innovative team culture to drive high performance.
• Collaborate with the product manager and key leaders across the company to create a shared roadmap and drive adoption of product usage data, creating significant impact through data-driven decision making by providing reliable metrics.
• Provide long-term strategic direction of GitLab’s in-product event instrumentation system for internal and external customers
• Foster technical decision making on the team, but make final decisions when necessary
• Draft quarterly OKRs and Engineering KPIs
• Improve product quality, security, and performance
• Author project plans for epics
• Run agile project management processes
• Provide guidance and coaching to team members on technical contributions, product architecture, and other areas.
• Maintain empathy for the team by keeping awareness of engineering processes and practices. Examples might be: evaluating individual workflow during one on ones, conducting code reviews, or working on non-critical path bugs and/or features.
• Actively seek and hire globally-distributed talent
• Conduct managerial interviews for candidates, and train the team to do technical interviews
• Contribute to the sense of psychological safety on your team
• Generate and implement process improvements
• Hold regular 1:1s with all members of their team
• Give regular and clear feedback around the individual’s performance
• May have more than one specialty on their team, per our shared manager team concept
• Participate in the Incident Management on-call rotation to help ensure the availability goals for GitLab.com are met, by working with reliability engineers and development team members.

What You’ll Bring 

• Exquisite communication and interpersonal skills, with the ability to build strong relationships with technical and non-technical stakeholders across departments, regularly achieving consensus.
• Excellent analytical and problem-solving abilities, with the ability to translate complex technical concepts into actionable insights help evaluate options, and make informed technical recommendations in alignment with bigger-picture goals.
• Demonstrated progressive experience in a leadership role with up-to-date technical experience
• Demonstrated ability to process a high volume of work with high complexity with nonstandard solutions 
• Strong organizational skills and attention to detail, with a focus on delivering high-quality results 
• In-depth technical experience with SQL, and one of Python, Ruby, or Go, enabling effective oversight of data pipeline development and processes.
• Experience with product analytics solutions such as Snowplow, Segment, Mixpanel, Pendo, or similar solutions.
• Working knowledge of OLAP systems such as ClickHouse, Snowflake, BigQuery, Redshift or similar
• Familiarity with data platforms and distributed systems
• Demonstrated ability to work across multiple time zones and cultures.
• Ability to use GitLab
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements 
• Excellent written and verbal communication skills
• You share our values, and work in accordance with those values

It’s a Plus if You Have

• Experience working in a peak-performance organization
• Working knowledge architecting and realizing infrastructure to support data platforms
• Working knowledge of data transformation tools such as dbt
• Working knowledge of cloud infrastructure technologies such as Lambda, S3, Kubernetes, etc.
• Working knowledge of modern frontend frameworks such as React or Vue.js
• Product company experience
• Startup experience
• Enterprise software company experience
• A computer science education or equivalent experience
• Are passionate about open source and developer tools

About the team

The Analytics Instrumentation team at GitLab is responsible for building the tools that track and analyze user interactions on the GitLab platform. These tools provide critical data that informs product improvements and drives development. By delivering reliable insights, the team helps internal and external stakeholders make data-driven decisions that enhance user experience and guide GitLab's roadmap.

One of the team's key challenges is ensuring the accuracy and relevance of the data collected, making sure it is actionable for product managers, engineers, and designers. Their work directly impacts the development of new features and optimizations across GitLab, helping us better serve our users.

Thanks to GitLab’s value of transparency, you can follow the team’s progress through their team page, explore their roadmap, and even listen to some of their meetings. This openness allows you to see how they drive innovation and solve complex problems through data.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.