Full Time Medical/Surgical/Musculoskeletal Nurse Case Manager, Remote and/or Hybrid

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

2nd MD is currently Recruiting for a Full Time Nurse Case Manager for our Med/Surg Area.

If you have Med/Surg experience, this position is for you! This position is a Remote and/or Hybrid position. Applicants will be required to work 10am to 7pm CST or 9am to 6pm CST.

A Care Team Specialist (Nurse Case Manager) is responsible for managing the member’s clinical experience from the point of request, through the desired outcome.

Responsibilities:

• Activate new member account, draft member medical history and identify the goal of the consult

• Accurately enter necessary information into Case Management Software

• Identify appropriate medical records needed and follow 2nd.MD protocol for release of information forms

• Work closely with HIT (Health Information Technician) to organize medical records for specialist

• Identify the most appropriate 2nd.MD Specialist relative to the member’s condition and goal of the consult

• Coordinate video or phone consult with member and specialist

• Schedule 2nd.MD Monitor in advance of consult

• Troubleshoot and address issues prior to consult as needed

• Conduct ongoing follow-up, immediately after the consult and as needed to ensure member achieves the desired outcome

• Review specialist notes post-consult and make available to member

• Facilitate local recommendations as needed, and communicate with local primary care physician or specialist post-consult as needed

• Participate in weekly Care Team meetings

• Assist Account Management in enhancing vendor partner relationships

• Company Lead Case Manager assumes the liaison role, ensuring ongoing communication and reporting to the designated company

• Assist Nurse Manager and Chief Clinical Officer with special projects as needed

• Identify appropriate cases for testimonials

Qualifications:

• RN with minimum of three years’ experience

• Communication skills, time management, organization, attention to detail, professionalism, critical thinking, interpersonal skills, experience navigating through multiple technology platforms

• Excellent communication and customer service skills

Hiring Range

Annual

Actual compensation packages within …