Full Time Medical/Surgical/Musculoskeletal Nurse Case Manager, Remote and/or Hybrid

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

2nd MD is currently Recruiting for a Full Time Nurse Case Manager for our Med/Surg Area.

If you have Med/Surg experience, this position is for you! This position is a Remote and/or Hybrid position. Applicants will be required to work 10am to 7pm CST or 9am to 6pm CST.

A Care Team Specialist (Nurse Case Manager) is responsible for managing the member’s clinical experience from the point of request, through the desired outcome.

Responsibilities:

• Activate new member account, draft member medical history and identify the goal of the consult

• Accurately enter necessary information into Case Management Software

• Identify appropriate medical records needed and follow 2nd.MD protocol for release of information forms

• Work closely with HIT (Health Information Technician) to organize medical records for specialist

• Identify the most appropriate 2nd.MD Specialist relative to the member’s condition and goal of the consult

• Coordinate video or phone consult with member and specialist

• Schedule 2nd.MD Monitor in advance of consult

• Troubleshoot and address issues prior to consult as needed

• Conduct ongoing follow-up, immediately after the consult and as needed to ensure member achieves the desired outcome

• Review specialist notes post-consult and make available to member

• Facilitate local recommendations as needed, and communicate with local primary care physician or specialist post-consult as needed

• Participate in weekly Care Team meetings

• Assist Account Management in enhancing vendor partner relationships

• Company Lead Case Manager assumes the liaison role, ensuring ongoing communication and reporting to the designated company

• Assist Nurse Manager and Chief Clinical Officer with special projects as needed

• Identify appropriate cases for testimonials

Qualifications:

• RN with minimum of three years’ experience

• Communication skills, time management, organization, attention to detail, professionalism, critical thinking, interpersonal skills, experience navigating through multiple technology platforms

• Excellent communication and customer service skills

Hiring Range

Annual

Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

• HDHP medical plan with generous employer contributions towards an HSA

• 401(k) Retirement Plan with matching employer contributions

• Open Time Off

• Generous Holiday Schedule + 5 floating holidays

• 18 weeks of paid parental leave

• Subsidized commuter benefits programs

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

• 1 Volunteer days per year

Our people are the Heart of Accolade 

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. ​We do this by living our core values:  

Member Obsessed 

For everything we do, we ask ourselves: Is this going to make our member’s life measurably better? 

Be Fearless 

We think differently. We do what’s never been done. We are reinventing healthcare every step of the way. 

Stronger Together 

We honor the differences among one another and know that our unique perspectives drive us forward. 

Genuine Care 

We care deeply about the human beings we work with and serve. We have each other’s back.  

Embrace Reality 

We bring the data, tell the truth, and trust each other. 

Relentless Execution 

We operate with a bias for action. Take initiative, move fast & have fun. 

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

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