Full Time Customer Service Representative (Contact Centre - Remote)

Join SinglePoint for an exciting opportunity to grow professionally and make a difference! Be part of a supportive team dedicated to delivering exceptional services to our valued clients.

Train and work remotely! We are actively searching for candidates located in Alberta for a fully remote opportunity. 

Physical presence in the province of employment is mandatory; the use of personal VPN services or IP maskers on company networks is strictly prohibited. 

 Successful candidates MUST be available to start August 12, 2024.  

This is a permanent full-time opportunity that operates any five (5) days a week with a rotational schedule between the operating business hours of:

 Monday to Sunday: 6:00AM to 8:00PM MDT (Monday to Sunday: 8:00AM to 10:00PM EST)

Successful candidates must provide and use their own equipment. As a condition of employment, the device must meet the requirements. Interested applicants are required to provide proof of minimum specs. (outlined below) by attaching their validated completion. We offer a TAX-FREE monitor reimbursement program of up to $200.

The device must:

• Support Windows 10 (1803 or higher)
• Have at least 8GB of RAM (memory)
• Have at least 500MB of free space (storage/HDD)
• Minimum internet speed at least 10mbps
• Webcam
• Headset

Perks:

• Support with immigration and PR applications (responsibilities for this job align with unit group 6221 – Technical sales specialists - wholesale trade)
• Never come into the Office – train and work from home within Alberta
• Equipment reimbursement program up to $200
• Monthly contests with cash and prizes awarded
• Benefits/Health Care Spending Account 
• Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
• Career and Leadership Development - we are looking for top talent individuals that can grow with us!
• In depth training at the start of employment with continuous development and ongoing training throughout
• Rotational work schedule

Responsibilities:

• Provide insights for product or service refinement to align with client specifications
• Evaluate clients' requirements, propose suitable goods or services, and negotiate pricing and sales conditions
• Identify and engage prospective clients
• Cultivate and nurture sales connections with existing clientele
• Estimate installation and maintenance expenses for equipment or services
• Manage sales agreements and uphold client databases
• Collaborate with clients post-sale …