Full Time Customer Service Representative (Contact Centre - Remote)
Edmonton, Alberta, Canada
Join SinglePoint for an exciting opportunity to grow professionally and make a difference! Be part of a supportive team dedicated to delivering exceptional services to our valued clients.
Train and work remotely! We are actively searching for candidates located in Alberta for a fully remote opportunity.
Physical presence in the province of employment is mandatory; the use of personal VPN services or IP maskers on company networks is strictly prohibited.
Successful candidates MUST be available to start August 12, 2024.
This is a permanent full-time opportunity that operates any five (5) days a week with a rotational schedule between the operating business hours of:
Monday to Sunday: 6:00AM to 8:00PM MDT (Monday to Sunday: 8:00AM to 10:00PM EST)
Successful candidates must provide and use their own equipment. As a condition of employment, the device must meet the requirements. Interested applicants are required to provide proof of minimum specs. (outlined below) by attaching their validated completion. We offer a TAX-FREE monitor reimbursement program of up to $200.
The device must:
- Support Windows 10 (1803 or higher)
- Have at least 8GB of RAM (memory)
- Have at least 500MB of free space (storage/HDD)
- Minimum internet speed at least 10mbps
- Webcam
- Headset
Perks:
- Support with immigration and PR applications (responsibilities for this job align with unit group 6221 – Technical sales specialists - wholesale trade)
- Never come into the Office – train and work from home within Alberta
- Equipment reimbursement program up to $200
- Monthly contests with cash and prizes awarded
- Benefits/Health Care Spending Account
- Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
- Career and Leadership Development - we are looking for top talent individuals that can grow with us!
- In depth training at the start of employment with continuous development and ongoing training throughout
- Rotational work schedule
Responsibilities:
- Provide insights for product or service refinement to align with client specifications
- Evaluate clients' requirements, propose suitable goods or services, and negotiate pricing and sales conditions
- Identify and engage prospective clients
- Cultivate and nurture sales connections with existing clientele
- Estimate installation and maintenance expenses for equipment or services
- Manage sales agreements and uphold client databases
- Collaborate with clients post-sale …
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Career development Discount Programs Training
Tasks- Negotiate pricing
- Resolve technical issues
Communication Customer service Data Entry Negotiation Organizational Problem-solving Sales Technical Expertise Technical Support
Experience0 years
EducationCollege diploma University Degree
TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8