Fraud Prevention Manager

We are seeking a Manager of Fraud Prevention to join our growing Risk team. You will be responsible for developing and implementing robust fraud prevention strategies to safeguard our portfolio and protect the integrity of our products.
You will conduct daily fraud monitoring of application activity, consumer payment behaviors, and chargebacks, while reporting the results of these reviews on a daily, weekly, and monthly basis. Working closely with partners and leveraging internal and external data, you will conduct thorough investigations to identify potential fraud issues, patterns, and fraud rings, and collaborate with partners to confirm and mitigate the risks effectively. Additionally, you will perform audits to ensure that all merchant and customer procedures are being followed, document audit findings, and notify management of any significant issues.

Key Responsibilities:

• Design and deploy comprehensive fraud monitoring reports, collaborating closely with the operations team, compliance, and other partners. Own the monitoring of Kafene’s merchant network, consumer applications, payments, and delinquent and unbillable customers.
• Conduct timely fraud investigations based on reports, merchant feedback, consumer fraud complaints, and reviews from servicing teams to identify and prevent potential fraud attacks, patterns, and fraud rings.
• Monitor chargeback and fraud ratios, dispute credit card & ACH chargebacks, and analyze chargeback/fraud data to make recommendations for new business procedures.
• Foster relationships across Product, Engineering, Data Analytics, Operations, Customer Success, and other internal teams gather evidence and align on fraud mitigation policies and procedures.
• Participate in external fraud meetings to understand new fraud trends and fraud prevention tools.

Core Skills and Qualifications:

• 5+ years of experience in financial services, with a focus on fraud case review and operations.
• Strong fraud investigation skills with attention to detail to link various events and identify fraudulent behaviors.
• Proven track record in developing an enterprise-wide fraud operations strategy in the financial industry.
• In-depth knowledge of BSA, AML, OFAC, US Patriot Act, Red Flags Rule, Reg E, and related laws.
• Ability to multi-task, prioritize workload, and follow up with excellent communication skills.
• Ability to meet deadlines while maintaining productivity, quality, and department adherence standards.
• Strong interpersonal skills with the ability to collaborate with partners to drive business forward.
• Proficiency with Microsoft Office software, including Excel and Word. SQL is a plus.

Compensation & Benefits:

• Base Salary: Earn a competitive base salary ranging from $85,000 to $135,000.
• Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs. Additionally, we contribute 75% of the premium for your spouse and/or dependents.
• Retirement Benefits: Begin planning for your future from day one with our 401k plan.
• Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.

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