FOTO Client Management I (Client Management I) - REMOTE

About Net Health  

Belong. Thrive. Make a Difference.  

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.   

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! 

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.  

World-Class Benefits That Reflect Our World-Class Culture. 

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JOB OVERVIEW

The Customer Success Manager I (CSM I) for Net Health's FOTO product is responsible for ensuring at-large clients are satisfied and achieve success with the platform. This role focuses on helping clients optimize outcomes management and MIPS (Merit-based Incentive Payment System) reporting by driving product adoption and effective utilization. A key priority of the CSM I is to build strong client relationships, understand their needs, and provide ongoing support to enhance their experience. By fostering engagement and proactively addressing challenges, this role plays a critical part in ensuring long-term client retention and success with FOTO.

RESPONSIBILITIES AND DUTIES

• Client Relationship Management: Maintain and nurture relationships with at-large clients, including key stakeholders, to understand their goals, needs, and issues. Ensure high levels of customer satisfaction and success in maximizing outcomes.
• Product Education and Adoption: Educate clients on the FOTO product, drive adoption and utilization, and provide guidance on best practices for managing outcomes and reporting MIPS.
• Customer Success Planning: Develop and execute Customer Success Plans tailored to the needs of each client segment focusing on outcomes management and MIPS reporting.
• Issue Resolution: Collaborate with internal teams to address and resolve escalated issues.
• Performance Monitoring: Monitor and analyze client usage of the FOTO product. Provide insights and recommendations for improvement to enhance outcomes management and MIPS reporting.
• Proactive Communication: Maintain regular communication with clients through scheduled meetings, updates, automation, and check-ins to ensure progress against objectives and address any concerns.
• Client Engagement: Encourage client participation in Net Health initiatives such as webinars, user conferences, and product feedback sessions.
• Collaboration: Work closely with Sales, Professional Services, and other Net Health departments to ensure client needs are met and opportunities for retention and expansion are identified.

QUALIFICATIONS

• 1-3 years of experience in client success, account management, or related fields.
• 3+ years of experience using the FOTO application.
• Strong understanding of MIPS.
• Strong communication and problem-solving skills.

REQUIRED SOFTWARE EXPERIENCE

• Microsoft Office Suite – Word, Excel, PowerPoint, Outlook
• Salesforce

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. 

Salary Range: $50,400 - $63,000 USD