Food Certification Operations Specialist

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: [[Remote]] 

State: [[Remote]]

Bureau Veritas Certification North America (BVCNA) is looking to add individuals to their team who can ensure a high level of customer service and performance. The Food Operations Specialist works within the food certification team working with auditors and clients, Provide a high

level of customer service and performance in regard to food safety certification account management and scheduling activities. The focus of the activities will be on ensuring consistent and professional communication with all clients is maintained and work within the Certification Team to ensure effectively delivery of all audit offerings.

What You'll Do: 

· Provide exemplary customer service by ensuring clear communication and appropriate soft skills are in place at each client interaction

· Verify and monitor client expiry dates and contact with amply time to begin scheduling next audit/task; Schedule audits including planning re-certification audits and surveillance audit

· Provide reports on audit data and client data to Director and Operations Manager as requested or defined

· Ensure the effective management of all assigned accounts while maintaining a high level of client satisfaction

· Ensure that auditors are provided with the necessary documentation, plus any other requirements needed prior to the performance of their tasks

· Communication to sales department regarding requests for additional services. Liaise with account contacts to ensure that all needs are met related to the fulfilment of each contract. Respond to client requests as

   quickly and thoroughly possible

· Ensure and manage individual client, operational and audit scheme targets, deadlines and KPIs are achieved

· Ensure information in the systems is accurate and aligned with contractual requirements and client needs

· Maintain accurate and up-to-date client files and documentation within operating systems

· Ensure audits are scheduled on time, within audit scheme defined parameters, with appropriately qualified auditor resource

· Prepare presentations for clients and attend quarterly client meetings, some travel may be required depending on conferences, training, and other applicable meetings

· Perform other duties as assigned by the Operations Manager, Director of Food Safety, and/or the Certification Director of Operations

· Other tasks and duties as assigned

What You'll Bring:

• Associate degree or 3-5 years of equivalent experience.

• At least 2 years related to Customer Service that involves project coordination in contrast to basic scripted Call Center environment.

• Excellent communication and interpersonal skills; Good command of English language (spoken and written)

• Proficient in computer skills, and conversant with use of MS Word, MS Excel (Seibel experience preferred)

Preferred: 2 years or more experience with third party registration activities

What We Provide: 

At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.

Here's a breakdown of what we provide:

Salary Range(s):

$45K-$65K

Base Pay is adjusted based on job-related knowledge, skills, experience, and market location.

Our Health and Welfare Benefits are designed to meet your needs, eligible on your first day of employment:

Medical, Dental, and Vision coverage

Company-matched Retirement plan

Generous Paid Time Off and Company Holidays

Life Insurance and AD&D coverage

Short-Term Disability (STD) and Long-Term Disability (LTD)

Tuition Assistance, along with optional life and pet insurance

Access to Corporate Discounts

This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws, with our base pay determined by market location.

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com. 

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf