Follow Up Manager

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient’s and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.   

 

The Operations Manager, Follow up will partner with client representatives and your R1 team to perform detailed reviews of facility-wide financial and operational metrics with the goal of identifying and capitalizing upon opportunities for process, cost, and patient satisfaction improvement. The ideal candidate will partner with line-level client representatives and other R1 operators to perform detailed reviews of patient accounts with the objective of identifying cost, operations, and patient satisfaction improvements. The Operations Manager also serves as a liaison for training and subject matter expertise on the utilization of R1 workflow technologies. You will develop industry knowledge that serves as a foundation for career progression.   

 

Responsibilities:  

• Coach client staff and supervisors to improve workflow and operational performance 

• Expert knowledge in accounts receivable follow-up/team processes and procedures.  

• Mitigate back-end revenue leakage through contract negotiation, change management, lean process improvement, making recommendations for innovative software development, and advanced quantitative analysis on core financial metrics.   

• Serves as a liaison for training and subject matter expertise on the utilization of R1 workflow technologies.   

• Develops industry knowledge that serves as a foundation for career progression.   

• Implements R1 technology, training, and process excellence initiatives across pre-registration, registration, and financial counseling departments.   

• Interpret basic data sets and create data analyses to drive desired results.   

• Continuously detect and resolve data defects within registration while creating solutions to prevent future defects.   

• Responds to ad-hoc client requests and develops solutions in a timely manner.   

• Coach client staff and managers to improve workflow and operational performance.   

• Provides value-add feedback to R1 leadership on the development of project plans. 

 

Required Qualifications:  

• Minimum 3 years of experience  

• Expert knowledge in Billing Processes   

• Excellent written and verbal communication skills  

For this US-based position, the base pay range is $65,342.00 - $94,799.70 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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