Flooring Expert Associate Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Design Flooring Expert

This position is responsible for aiding in or leading the development and implementation of complex consulting on flooring projects. Represents the business area in strategic planning activities, escalation handling, training for flooring projects and provides recommendations based on best practice benchmarking, data analysis and forecasting. Consults with clients to identify current and future business needs of large scale complex end-to-end processes. Provides oversight for research, design, build, testing, deployment, analysis, administering, and maintaining environments. This position will be leveraged as a flooring subject matter expert (SME) across the Allstate Claims Property Operation.

Key Responsibilities:

• Demonstrates understanding of business unit and/or industry systems, processes and requirements for flooring projects
• Ability to train and support the field staff to enhance understanding of flooring related best practices  
• Able to handle escalations surrounding flooring related issues and leverage negotiation skills
• Represents the business area in strategic planning activities with senior level executives
• Understands departmental cost structure and touch points to other areas. Initiates implementation of solutions that positively impact profitability and operational efficiencies
• Gathers and analyzes business and stakeholder requirements. Collects and analyzes process data to initiate, develop and recommend business practices and procedures
• Applies best practices when summarizing, consolidating, and presenting findings and recommendations to senior leaders and officers
• May direct the work of other staff members or lead a virtual cross functional team
• Ensures successful completion of projects by supporting organizational objectives and anticipating future impacts and needs for adaptations and changes in end-to-end processes at a global or enterprise level
• Initiates and supports business optimization efforts to enable effective and efficient delivery of valued services

Education and Experience:

• 10 or more years of experience directly working in the flooring industry and have experience with all flooring types
• 5 or more years of experience as a flooring contractor (Preferred)
• Leadership experience (Preferred)

Certificates, Licenses, Registrations:

• Property adjuster license, (Preferred)
• Facilitation and or training experience (Preferred)

Functional Skills:

• Proficient in Microsoft Office: Excel, Word, and Outlook
• Proficient in project management skills  
• Demonstrates …