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FleetShare Operations Specialist (New Haven, CT)

Remote

As a FleetShare Ambassador, you will play a crucial role in providing onsite support to Merchants FleetShare product clients within your assigned territory. Your primary focus will be on delivering superior customer service and expertise in support of the FleetShare product. 

 

Location: Based in or near New Haven, Connecticut

Salary: $70,000

 

Key responsibilities include: 

  • Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary. 
  • Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners. 
  • Facilitate documentation for new or renewing FleetShare users. 
  • Conduct inspections for new vehicles entering the program. 
  • Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access. 
  • Build and maintain relationships with key onsite contacts within client operations. 
  • Manage usage in the defined territory to increase utilization and income. 
  • Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles. 
  • Provide KPI reporting for the assigned territory internally and externally as required. 
  • Coordinate vehicle movements and material shipments within the territory. 
  • Handle billing for charges incurred within the assigned territory. 
  • Collaborate with cross-departmental teams within Operational and Technical departments. 
  • Troubleshoot product technology onsite as needed. 
  • Take on additional projects as assigned. 
  • Use of personal vehicle is required with travel reimbursement.
  • Travel as necessary to current and future FleetShare locations within the territory of Connecticut

Experience: 

  • Proven experience in managing deadlines and providing feedback on trends and customer challenges. 
  • Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
  • Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.

Skills: 

  • Excellent customer service, communication, and listening skills. 
  • Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave. 
  • Strong Microsoft Office Suite skills; ability to learn and utilize company software. 
  • Effective time management and organizational skills. 
  • Critical thinking and problem-solving ability. 
  • Exceptional verbal, written, presentation, project management, and interpersonal skills. 
  • Ability to work independently and collaboratively as part of a team. 
  • Familiarity with telematics software is …
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Job Profile

Benefits/Perks

Collaborative work environment Opportunities for growth Travel reimbursement

Tasks
  • Build client relationships
  • Conduct site visits
  • Conduct vehicle inspections
  • Coordinate vehicle movements
  • Facilitate documentation
  • Manage rental inquiries
  • Provide onsite support
  • Troubleshoot technology
Skills

Agile Collaboration Communication Critical thinking CRM CRM Salesforce Customer service Fleet Management Interpersonal Leasewave Listening Microsoft Office Microsoft Office Suite Organizational Presentation Problem-solving Project Management Salesforce Telematics Software Time Management Verbal Written

Education

Equivalent High school diploma

Timezones

UTC-5