Fleet Operations Manager (Engineer)

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for a Critical Operations Manager who can join us at Ayvens.

Key Purpose

• Support the Mission Critical Team to effectively manage the Maintained Fleet delivering excellent customer outcomes & value creation

• Act to support the customer and Ayvens with complex technical issues driving and supporting a acceptable resolution for all

• Conduct Technical Inspections and produce reports to support findings and make recommendations

• Maintain the highest degree of technical knowledge to support brilliant outcomes

• Act as a point of technical support

• Act a point of escalation and drive customer focused resolutions

Summary of Responsibilities

• Proactively manage diary to drive effective and efficient resolution to issues

• Act as a point of contact for internal and external customers and explain complex technical issues in a digestible way

• Conduct onsite visits undertaking technical inspections and garage audits, producing reports in the outcomes

• Review supplier and ensure adherence to Ayvens standards

• Complete adhoc quality inspections as required

• Produce monthly activity and savings reports

• Support adhoc project as required

• Support the relationship with key SMR suppliers by managing queries and escalations

• Take a proactive approach to enquires by telephone and email, keeping parties informed of follow up activity and anticipating the next steps.

• Provide technical support and guidance aligned with your skills and qualifications to internal and external customers

• Manage cases with cost control and customer as a balanced focused, proactively seek to refer for goodwill and warranty consideration

• Proactively seek to minimise downtime for all customers through effective supplier management & great communications,

• Undertake development work to systems and processes to support continuous improvement

• Produce simple reports as required to support decision making

Skills, Experience & Background 

• IMI Level 4 Technician or equivalent & IMI level 4 Repair of Electric & Hybrid Vehicles

• Experience in proactive Fleet Management

• Knowledge and experience of the Service, Maintenance and Repair from an OEM, Dealership or Independent perspective

• Understanding of OEM Warranty Policies

• Exceptional technical knowledge with a keen interest in new technology

• Proven ability to resolve complex queries with multiple stakeholders

• Evidence of strong communication skills with the ability to influence others

• Experienced at producing reports for Technical Inspections

What we can offer …

Salary range £40 - £45k
Generous contributory pension scheme 
25* days holiday, in addition to bank holidays 
Volunteering days to assist in charity work

Sustainability Initiatives 
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme (cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme 
EV charging points, bike storage, shower & changing facilities and car parking
Progressive / collaborative culture

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.