Firmwide Outsourced Solutions and Managed Services Director, Lead Commercial Offering Architect - Location Flexible/Hybrid/Remote

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

*All locations may be considered for this position with hybrid flexibility.

Offering Development Commercial Director

RSM is a leading provider of audit, tax, and consulting services to middle-market businesses and entrepreneurs across a broad range of industries. RSM’s Outsourced Solutions and Managed Services team provides a strategic bridge between business development, practice leadership, customers, and internal operations. This newly created team offers the opportunity to work in a startup type environment and help build the offering from the beginning and help shape the future of the Managed Services Practice. We are currently seeking an Offering Development Commercial Director for our Managed Services Practice.

The role will report to the Commercial Lead and be responsible for helping lead the financial and commercial success of RSM’s Managed Services Practice. This includes establishing the commercial infrastructure to create both the value proposition for client opportunities, and partnering with key stakeholders to execute on growth plans. The Commercial Director will also be responsible for direct negotiations with customers on pricing, ensuring compliance with discounting guidelines, and managing the commercial and financial risk of client opportunities. The successful candidate will work closely with the Practice Leaders, Business Development Leads, Technical Leads, and other stakeholders to develop and implement strategic plans for the service line's growth and profitability.

In addition to the core financial and commercial responsibilities, the Commercial Director will have a significant amount of influence in shaping the future of the Managed Services Practice. This includes working with the Practice Leaders to define the service offerings, target market, and business case for the service lines. The role involves benchmarking competitor pricing, developing innovative commercial models, and ensuring profitability of the division. The successful candidate will be expected to bring forward innovative ideas and approaches and collaborate with cross-functional teams to drive the success of the service lines. The candidate should have an excellent understanding of the managed services industry including trends, competitive landscape, and customer environment.

Key Responsibilities:

Commercial Leadership:

• Lead the development and execution of commercial strategies that drive sustained growth and profitability for the Managed Services Practice.
• Provide strategic guidance to senior management on commercial models, financial performance, and risk management.
• Develop innovative commercial structures and drive decisions on capex/opex allocation and pricing to align with client needs and market demands.

Strategic Direction:

• Own the commercial strategy that defines the value proposition for both clients and internal teams.
• Lead competitor analysis and market research to identify trends, opportunities, and risks, ensuring the practice remains competitive.
• Collaborate with Practice Leaders to define long-term growth plans and service offerings, shaping the business case for new initiatives.

Pricing and Negotiation:

• Lead the development of pricing methodologies, ensuring alignment with business goals, profitability, and market competitiveness.
• Oversee high-level negotiations with key customers, ensuring compliance with pricing strategies, discounting policies, and risk management frameworks.

Risk and Compliance Oversight:

• Oversee commercial and financial risk associated with client engagements, RFPs, and large-scale opportunities.
• Ensure the Managed Services Practice is compliant with regulatory requirements related to pricing, contracts, and financial models.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field; MBA preferred.
• 10+ years of experience in commercial management, pricing, and contract negotiations, with a proven track record in leadership roles.
• Strong strategic and financial acumen with the ability to influence decisions at the executive level.
• Proven ability to develop and implement long-term commercial strategies that drive profitability and growth.
• Deep understanding of the managed services industry including trends, competitive landscape, and customer needs.
• Extensive experience in pricing strategies and innovative commercial models (capex/opex/mix).
• Excellent interpersonal skills, with the ability to influence and negotiate at all levels of the organization.
• Strong financial modeling and analytical skills; high proficiency in Excel, Word, and PowerPoint.
• Resourceful, innovative, and able to thrive in a fast-paced environment with ambiguity.

At RSM, we value the diversity of our workforce and are committed to inclusivity and equal opportunities. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are a driven and entrepreneurial individual looking for an exciting new challenge, we encourage you to apply for this exciting new opportunity to help build our Tax Managed Services Practice from the ground up.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.