Field Technical Consultant - HVAC

Company Overview

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Job Description

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU’LL BE DOING

This field consultant develops and delivers training courses for training customers or technical employees focused on the installation, maintenance and repair of HVAC products. The consultant also troubleshoots technical inquiries.

Duties include, but are not limited to:

• Identify customer needs.
• Investigate and resolve technical inquiries.
• Assist in developing, testing and maintaining courses and materials used in training.
• Assist in establishing course content and student learning objectives.
• Prepare course syllabus, lesson plans and student manuals, and coordinate the development of training aids.
• Review problem areas and identify training needs.
• Develop criteria for evaluating the effectiveness of training activities.
• Update course materials on a continuous basis to ensure timeliness and relevance.
• Conduct training using all delivery methods.
• Will travel up to 25%

Qualifications

WHAT WE ARE LOOKING FOR: 

• Requires a high school diploma or an equivalent combination of education and experience.
• Prefer two year college degree, HVAC degree or equivalent.
• Requires at least 1 years relevant training experience in addition to at least 5 years technical experience.
• Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook.
• Proficient in leading WebEx meetings.

This position is remote and can be located between Everett, WA to Tacoma, WA. **Also, this position can be located in the Portland area, but would require up to 20-25% travel.  

Compensation:

This is a …