Field Service Engineer

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research.  It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award.  To learn more: https://www.sonybiotechnology.com/us/.

POSITION SUMMARY

Sony Biotechnology (www.sonybiotechnology.com) is seeking a Field Service Engineer to work with our flow cytometry team. Responsible for performing installations, preventive maintenance as well as warranty and post-warranty repair services to customer equipment within the assigned service territory. This position reports to the Field Service Manager.  

 The Primary Region for this role will be one of the following  

• New England: MA, CT, NH, Maine, upstate NY with travel to other Eastern Sub Region Including Eastern Canada 
  OR

• Mid Atlantic: MD, VA, NC, DC with travel to NYC Metro and other Eastern Sub Region. 

JOB RESPONSIBILITIES 

• Schedule and perform territory service work such as installation and preventative maintenance on assigned instrumentation.  

• Travel within drivable territory to visit customer sites. 

• Perform emergency repair visits in his/her territory. Is available to travel in order to help other field service representatives when required  

• Communicate any product quality issues to the appropriate associates  

• Interface and work closely with territory sales personnel and Field Applications Specialist personnel  

• Responsible for account management, ensuring a high degree of customer satisfaction  

• Obtain and communicates leads, identifying post instrument sales, upgrades, and accessories  

• Maintain targeted and orderly inventory balance of service parts sufficient to support service requirements within assigned territory  

• Keep abreast of the basic requirements for compliance in own area of work, and comply with such requirements  

• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above 

QUALIFICATIONS FOR POSITION 

Your qualifications and experience should include:  

• An Associate or Bachelor’s degree in a technical discipline or military technical training  

• A minimum of 2 years’ experience in field service on medical diagnostic products or operating flow cytometers  

• Basic understanding of flow cytometry or related scientific disciplines is desired 

• Computer skills: typing, emailing, use of Salesforce preferred, experience performing customer remotes preferred.  

• Strong analytical, problem-solving skills 

• Strong customer focus 

• Excellent communicator and great ability to build relationships 

• Highly organized with excellent follow up skills 

• Self-motivated team-player 

• Must have a valid Driver's license.  

• Must hold a valid US passport for travel. 

• Up to 75% overnight travel is required. 

• The candidate will be expected to work from home when not travelling. 

• Flexibility with schedule, able to handle last minute changes to schedule  

• All candidates must be authorized to work in the USA 

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology”. 

Benefits:    

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.   

 What we offer you: 

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)  

• Employee assistance plan and comprehensive behavioral health benefits 

• Fertility benefits, including surrogacy, and adoption assistance programs   

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children  

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance  

• Short-term & long-term disability plans   

• Paid parental and caregiver leave   

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting 

• Education assistance and student loan programs    

Other Programs:  

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs) 

• Referral bonuses (subject to eligibility)   

• Matching gift program   

• A wide variety of employee business resource groups (EBRGs)   

• Special discounts on Sony products, offered exclusively to Sony employees 

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)   

• Annual incentive bonus 

The target annualized base salary range for this position is $75,000 to $110,000. The individual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  

#LI-BC1

Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at careers@sonyusa.com or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

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The company requires individuals in customer-facing roles to be fully vaccinated against COVID-19.  The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law.  Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials.  If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.