Field Service Engineer

Overview

Bruker is one of the world’s leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life.  Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide.  Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, and has New opportunity for a Field Service Engineer to support analytical instrumentation for the analysis of molecular interactions and Surface Plasmon Resonance products manufactured by Bruker Biosensors.

This position is located in the Boston area. 

Responsibilities

• Independently arrange travel to customer sites to troubleshoot, diagnose and repair analytical instrumentation with qualification according to established procedures
• Perform Preventive Maintenance (PM) and basic services following written Work Instructions (WI) and Standard Operating Procedures (SOP).  Preventive Maintenance involves verification of system performance, execution of detailed maintenance protocols and final verification of system performance according to written specifications from documented Operational and Performance protocols.
• Perform new system installation, including customer familiarization training
• Advanced troubleshooting and repair on-site using Digital Voltmeter (DVM) and other diagnostic equipment
• Provide technical, software and application related support and assistance to customers and colleagues, either directly or by remote diagnosis
• Accurate record keeping and timely submission of documentation following established protocols is required
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Qualifications

• B.S. in Electrical Engineering, Electronics, Biotech, or Mechanical Engineering related fields or equivalent experience.
• High level of knowledge and understanding in the field of mechanics, electronics, optics and/or fluidics combined with high interest to work practically on such instrumentation
• Experience diagnosing and repairing mechanical, electromechanical and microfluidics with Surface Plasmon Resonance Instrumentation
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology. 
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists and Researchers
• Excellent verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
• Valid Drivers' License issued by state of residence and in good standing.

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $85,000.00 and $137,000.00 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions  

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