Field Operations Supervisor (Northern California)

The Field Operations Supervisor will oversee the Field Operations Specialists and ensure the effective delivery of community-based services and outreach initiatives for California's Deaf and Disabled Telecommunications Program. The supervisor will guide and support the Field Operations team, manage daily operations, and ensure compliance with program goals and state regulations. The role requires a proactive leader who is adept at strategic planning, community engagement, and team management.

• Directly supervise Field Operations Specialists, providing guidance, performance evaluations, and professional development.
• Foster a collaborative and inclusive team environment.
• Coordinate and oversee the daily activities of the Field Operations team.
• Plan, develop, implement, and evaluate strategies that align with the Deaf and Disabled Telecommunications Program goals.
• Ensure effective marketing and communications, including the development of online materials (website content, videos, social media, blogs) in collaboration with the marketing and outreach team.
• Monitor and ensure the production of culturally relevant and linguistically appropriate content in American Sign Language (ASL).
• Oversee community outreach efforts, including the administration of focus groups and surveys to gather insights and feedback.
• Develop and maintain relationships with community organizations, service providers, and consumers.
• Provide technical assistance and training to community members and organizations.
• Ensure accurate documentation and reporting per state requirements, including services provided, referrals, and follow-up.
• Implement and monitor compliance with DDTP Privacy Policy and Information Security protocols.
• Manage inventory and distribution of accessible telecommunication equipment.
• Conduct regular performance reviews and provide constructive feedback to Field Operations Specialists.
• Identify areas for improvement and implement strategies to enhance service delivery.
• Ensure high levels of customer satisfaction by addressing and resolving any issues promptly.
• Other duties as assigned.

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

• Excellent writing and presentation skills. Demonstrated skills, knowledge, and experience in the design and execution of communications and public relations activities
• Strong project management skills, including analysis, planning, organization, prioritization, and attention to detail and the ability to manage multiple projects simultaneously
• Ability to assimilate strategic information and convert it into clear and concise messages appropriate to different audiences and objectives. Strong listening and relationship-building skills
• Ability to develop and maintain effective working relationships; Proven ability to build national coalitions, strengthen relationships with and influence a diverse population
• In-depth knowledge of the community support, advocacy, and employment needs of deaf and hard-of-hearing individuals
• Strong understanding of government and community systems at the local, state and federal level
• Proven ability to lead a diverse group of managers and staff, locally and nationwide.
• Proficiency in Microsoft Office and Enterprise Resource Planning (ERP) systems (e.g., Salesforce, Microsoft Dynamics).

Qualifications

• Bachelor’s degree in Social Sciences, Public Relations, Business, Communications, or related field; or equivalent professional experience.
• At least three (3) years of experience leading a Statewide program.
• At least five (3) years of experience supervising teams of 10 people or greater on projects involving Statewide programs.
• A minimum of five (5) years of experience building and maintaining strong working relationships with clients and key internal and external stakeholders, conveying relevant information to an executive-level audience, ensuring the client is aware of progress/service status, building credibility, and fostering business-partnering relationships.
• A minimum of three (3) years of experience working with an Enterprise Resource Planning (ERP) system (e.g., Oracle NetSuite, Microsoft Dynamics, Salesforce, etc.)
• Ability to communicate effectively using American Sign Language (preferred)
• Bilingual Fluency (Spanish, Korean, Chinese (Mandarin/Cantonese)) (preferred)

Applicants with disabilities who may need a reasonable accommodation during the interview/hiring process should email recruiting@csd.org.

Communication Service for the Deaf, Inc. is an Equal Opportunity, Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.