Field Case Manager _ Vancouver Island

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES: 

Practice Management 

• Customizes program elements to meet the needs of assigned prescribing physicians; 

• Adherence to College of Nurses standards of nursing practices; 

• Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests in order to complete the SA; 

• Proactively assesses programs and makes suggestions to enhance outcomes and quality of service; 

• Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards. 

Patient Support 

• Welcomes each patient to the program and captures required patient information; 

• Provides therapy guidelines to patients and physicians; 

• Ensures patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy; 

• Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures; 

• Follow up with patient the outcome of reimbursement navigation; 

• Provide information and navigate patient through financial assistance; 

• Assist patient with pharmacy selection and coordinate drug delivery; 

• Assist patient with coordination of therapy and ongoing patient monitoring; 

• Reports Adverse Events / Severe Adverse Events following program Standard Operating Procedures. 

• Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Associate Program Manager. 

Mentorship/Peer Support 

• Assists in training and development of new FCM as needed 

• Supports and assists peers through regular and ongoing communication. 

• Develops and maintains a positive relationship with the Program Patient Support team. 

• Provides timely patient and clinic information as needed, through specific means used by the program. 

  Client Interface 

   

  • Participates in scheduled KOL physician meetings with Sales Representatives; 

  • Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed; 

  • Proactively provides assistance to resolve client issues with regards to assigned physicians; 

  • Attends scheduled Continuous Medical Education events and reports new activities; 

  • Provides in service presentation to KOL physicians in collaboration with the …