Field Access Manager, Ohio Valley

Locations: Cleveland, OH; Cincinnati, OH; Indianapolis, IN; Nashville, TN

How will your role help us transform hope into reality?

The newly created Field Access Manager is a critical field-based, customer facing role. The product access expert in the region, the FAM will be responsible for: education of HCPs to increase account confidence in securing coverage, navigating payer requirements, and accessing available patient support programs; case management of individual, escalated patient cases to quickly resolve any access barriers; and account management with an emphasis on addressing the holistic state of the practice/health system relative to patient access.

The Field Access Manager is a non-promotional role that will report to the Director of Field Access under Market Access Operations.

What will you do?

• Execute Market Access strategies and act as a field Subject Matter Expert in preventing and addressing access issues through education and problem-solving to ensure appropriate patients can begin therapy in a timely manner.
• Engage all new customer accounts on first patient referral to educate office staff on access processes (i.e. acquisition options, payer policies, PA requirements, and appeals) and build and maintain AYVAKIT related access knowledge with office staff.
• Proactively engage assigned accounts to understand prescribing and authorization process workflows and provide office in-services on Your Blueprint Patient Support Programs with the goal of enhancing efficiencies in enrollment form completion and utilization.
• Monitor patient journey to ensure timely flow through process and respond to patient access escalations as they arise. Problem solve and provide simple solutions to perceived complex scenarios to support coverage approval and ensure patients can access patient support programs as needed, such as Co-pay, QuickStart, and PAP.
• Understand and maintain knowledge of national and local coverage polices. Monitor and maintain a high-level of marketplace awareness and understanding of industry trends. Respond to market dynamics, as needed.
• Compliant collaboration with a variety of internal/external stakeholders (i.e. Sales, Payer Account team, Specialty Pharmacies, Trade and Patient Services) to develop and execute territory business plans, escalate payer issues/challenges, and problem solve to enable timely prescription pull-through.
• Update and maintain CRM database, as needed.
• Compliantly handle Patient Health Information consistent with privacy laws.
• Travel between 50%-80% depending on assigned geographic needs of the territory, as well as attend regional, national and industry meetings, as appropriate.

What minimum qualifications do we …