Event Program Manager, Amazon Accelerate Seller Events

Are you passionate about creating exceptional experiences through innovative technology solutions? We're seeking a high-judgment, detail-oriented Program Manager to own Seller Café (1:1 support meetings) project operations, technology workflow and overall appointment tooling for Amazon Accelerate, our flagship seller conference. This role will drive operational excellence through technology implementation, process optimization, and data-driven improvements to enhance the seller experience.

Key job responsibilities
• Execute bar-raising events while driving process improvements and efficiency gains across operational teams.
• Create detailed program playbooks and documentation that will guide execution, working backwards from desired outcomes
• Design and implement scalable mechanisms for managing Subject Matter Expert (SME) assignments and scheduling
• Own end-to-end technology strategy and execution for appointment operations, including appointment scheduling systems, workflow management, and reporting tools
• Work directly with 3P vendors on technology solutions, including requirements gathering, testing, and deployment
• Lead onsite technical support for appointment technology during events
• Develop comprehensive training materials and documentation for technology systems
• Develop and maintain comprehensive audit processes to ensure quality and consistency across appointment technology implementations
• Create and maintain dashboards for real-time monitoring of case volume, appointment status, and operational metrics
• Partner with cross-functional teams to streamline data collection and reporting processes
• Drive continuous improvement through data analysis and stakeholder feedback
• Build workback timelines across relevant workstreams, identifying dependencies and key milestones
• Anticipate roadblocks from other workstreams and actively work to avoid them

Basic Qualifications

- Bachelor's degree
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3+ years of experience in technical program management or similar role
- Demonstrated experience managing appointment scheduling systems and workflow tools
- Experience managing technical requirements and implementation
- Strong analytical skills with experience in data visualization and reporting
- Experience with process automation and optimization
- Excellent stakeholder management and communication skills
- Proficiency with project management and collaboration tools
- Proven track record of successfully planning and executing events of varying sizes, from intimate executive meetings to large-scale conferences with 6000+ attendees, including experience with both in-person and virtual/hybrid formats.

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience building processes, project management, and schedules
- Experience with Airtable or similar workflow management platforms
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Knowledge and experience managing appointment scheduling tools such as JiffleNow or similar appointment scheduling tools.
- Background in event technology

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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