Evaluation Consultant - Remote
Remote, Remote, US
The world isnât standing still, and neither is Allstate. Weâre moving quickly, looking across our businesses and brands and taking bold steps to better serve customersâ evolving needs. Thatâs why now is an exciting time to join our team. Youâll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
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Youâll do all this in an environment of excellence and the highest ethical standards â a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
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Everything we do at Allstate is driven by a shared purpose: to protect people from lifeâs uncertainties so they can realize their hopes and dreams. For more than 89 years weâve thrived by staying a step ahead of whateverâs coming next â to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weâve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
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We are the Good Hands. We donât follow the trends. We set them.
Job Summary:
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The Evaluation Consultant (EC) role supports Claims leaders to ensure consistency and objectivity in our claim handling. The Evaluation Consultant is responsible for conducting quality reviews for appropriate coverage, liability assessments, damages, and compliance with claim processes. Having reviewed all elements of the claim, the EC serves as a second look for the claim evaluation process and injury/claim value determination. As the Evaluation Consultant, you will partner with adjusters and leaders to assist with developing negotiation strategies and assess proper procedures, trends and value drivers with limited oversight. The EC role is regarded as a coach to provide claim handling guidance and direction. A key priority is to ensure we are delivering compassionate service that is fast, fair, and easy for our customers. The individual works independently, prioritizes their responsibilities, and manages their own workload. The EC consistently meets band level behaviors, production, quality and/or customer service goals.
Key Responsibilities:
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- Ensure claim evaluation accuracy
- Perform audits of files
- Provide recommendations to adjusters or leaders about âŚ
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Remote
Benefits/PerksGenerous paid time off policy Medical and dental insurance Paid Time Off Paid time off policy Time off Time off policy Training Training opportunities Tuition Assistance
Tasks- Collaborate with leadership
- Customer Service
- Negotiation
Analytical Audits Claim Handling Coaching Compliance Customer service Data analysis Insurance Investigation Leadership Litigation Negotiation Problem-solving Research Training
Experience5+ years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9