ER Case Manager - Defence-People Services

ER Case Manager
Remote
Full time, 6-month Fixed Term
Salary - Up to £39,000 per annum dependent on experience

Here at Serco, we are looking for an ER Case Manager to provide professional advice and support for a complex restructuring project predominantly remotely via telephone and email, although face to face support will be occasionally required. You will provide pragmatic and pro-active day-to-day redundancy consulting/guidance for a team of Case Advisors, covering all areas of restructuring including redundancy and changes in terms and conditions.

In this key role you will oversee cases successfully from beginning to resolution within the area of responsibility and ensure complete query resolution and timely closure of individual consultation meetings.

As part of this you’ll:

• Work in partnership with the business and SPP to provide strong professional HR advice and support strategic HR decisions at all levels of the organisation.
• Provide a proactive and/or “on demand” advisory and consultancy service to direct reports on issues relating to the restructure activity and policies consistent with employee standards, legislation and guidelines.
• Manage the end-to-end and timely closure of individual consultations through team of ER Advisors who will conduct individual consultations and via ER Admin who will provide scheduling and filing support.
• Ensure all activities are accurately logged on the People Services case management system, updated regularly and documents stored in employee files as required by Serco.
• Be a point of escalation for ER Advisors for more complex queries and provide day to day coaching as required. 
• Respond to complex queries and manage all aspects of issues across the employee lifecycle and support the Senior People Partner and People Solutions Partner on wider collective consultation as required.
• Analyse people related metrics, data and trends to make recommendations to Senior People Partner and People Solutions Partner, and interventions with ER Advisors and Admin to address identified people issues across the business.
• Provide effective advice to ensure that people management policy and guidance are in line with employment law, case law and best practice.
• Interpret and evaluates human resources operational guidelines and policies in relation to people related activities within the restructuring activity.

What you’ll need to do the role:

• A recognised HR qualification (CIPD or equivalent) preferred.
• Have an up to date understanding and application of employment law and HR best practice.
• Relationship Management Skills - e.g. influencing, stakeholder management, dealing and having with difficult conversations.
• Ability to work collaboratively, working closely with People Services teams to ensure joined-up delivery.
• Ability to apply judgement to individual cases, make decisions and manage risks.
• Delivery focused individual with the ability to work in a self-sufficient manner.
• Ability to demonstrate presence and credibility within the organisation and manage key stakeholders.
• A creative ‘can-do’ attitude and preparedness to meet new challenges.
• Able to travel and work remotely as required.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer: 

• Flexible working available.
• Up to 6% contributory pension scheme
• Free onsite parking.
• 25 days annual leave plus bank holidays pro rata.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.