EOR Business Operations Manager

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. 

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal impact in the global employment space joining our Employer of Record (EOR) Operations team as EOR Business Operations Manager.

As a dynamic, curious and energetic professional, you will support business operations initiatives related to process, tooling, procedure development and operational refinements for our EOR Operations Team. This role will work directly with Senior Business Operations Managers and internal stakeholders, to support important work that helps improve global operations for our EOR division.

What you bring

• You have at least 2-3 of experience in an Operations role at Remote (ideally EOR Operations), with demonstrable skills re: successfully improving business processes in a team, or across multiple teams.
• You love automating manual processes - and have specific instances of process improvements by way of automation, that have helped improve operational outcomes or customer experiences in your team
• You believe that something going wrong within Remote, either for internal team members or externally for our customers/employees, is an opportunity to improve
• You possess top-notch project management skills - with demonstrated abilities to successfully manage multiple projects at the same time
• You have experience prioritizing work based on criticality to your team, or manager's objectives
• You feel comfortable generating and engaging with reporting content via Remote tools (e.g. - Metabase, Retool, Zendesk, Google Sheets, Looker Studio, etc..) being able to review and assessments/recommendations based on that data quickly
• You are a manager of one
• You are passionate about accomplishing goals and ensuring quality
• You move quickly but with intention. You enjoy driving things forward with Intensity but still demonstrate a high degree of Care.
• You can adapt to new scenarios and challenges thrown your way quickly and can demonstrate how through previous work experiences
• You have a curious nature and love to explore and dig into new tasks, ideas
• You possess exceptional written communication skills and default to clear and transparent async correspondence with peers and stakeholders

Key Responsibilities

• Design and continuously update basic process maps, workflows, standards operating procedures
• Identify automation and process improvement opportunities that can benefit the overall team
• Increase effectiveness and provide greater value to Remote’s customers and employees, by supporting business operations projects.
• Manage basic special projects, from ideation to execution, including requirements-gathering, design, build, measurement, and iteration
• Support the EOR Business Operations team's reporting, compliance, and data integrity initiatives
• Work closely and effectively with Product, Engineering, Automation, International Operations, Legal, and Customer Success Remote teams to ensure scalability, accuracy, and data integrity
• Be able to go from “scout to scale” and start things up and get things done
• Be an internal and external champion of Remote's values and the EOR team’s goals.

Practicals

• You'll report to: Senior Manager, EOR Business Operations
• Team: EOR Business Operations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following location as we encourage our teams to diversify: Canada.
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $33,500 to $79,950 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. (async) Profile review
2. Interview with recruiter
3. Interview with Lifecycle Manager
4. Interview with Business Operations Team Members
5. Interview with Leadership, EOR Business Operations Team
6. (async) Offer

#LI-DNP

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. 

Please note we accept applications on an ongoing basis. 

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