Enterprise Technical Account Manager
Remote
Challenges You Will Solve
Enterprise customers are unique. They have created a successful business at scale and need expertise into that business to help successfully guide their security solutions. The Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customer’s security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into the customer’s security operations processes.
Enterprise customers are unique. They have created a successful business at scale and need expertise into that business to help successfully guide their security solutions. The Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customer’s security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into the customer’s security operations processes.
What You'll Do
- Act as the technical liaison with Red Canary’s enterprise customers
- Work closely with Sales and Customer Success to align technical use cases with business value
- Document and track customers’ feature and support requests
- Technical onboarding of new customers
- Document best practices and troubleshooting guidance
- Tracking activity, documenting root cause, and reporting
- Serve as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementing
- Drive innovation by leading initiatives to develop new capabilities on the Red Canary platform
- Provide technical leadership within and outside of your immediate team
- Guide customers through the technical onboarding, adoption, and optimization of Red Canary
- Act as an internal advocate for your customers' needs
- Work collaboratively with team members to improve overall Red Canary customer experience
- Train and mentor team members
- Lead technical training sessions
What You'll Bring
- 3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
- Strong understanding of technology and security products
- Ability to clearly communicate complex solutions in an easy to understand manner
- Strong ability to prioritize tasks and issues using sound data and metrics
- Experience solving Level 2, and 3 Support cases
- Experience consulting enterprise customers
- Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others
- Strong enterprise-level troubleshooting
Job Profile
RestrictionsRemote
Benefits/Perks Tasks- Act as technical liaison
- Document feature requests
- Mentor team members
- Provide technical leadership
- Technical onboarding
- Train and mentor team members
Customer Experience Customer onboarding Customer Success Enterprise Support Infrastructure Design Innovation Leadership Operations Problem-solving Reporting Sales Security Security Operations Security solutions Security Technologies Technical Account Management Technical Documentation Technical Training Troubleshooting
Experience3 years
Remote Jobs in North America
Remote Jobs in Europe
Remote Jobs in South America
Remote Jobs in Asia/Pacific
Remote Jobs in Africa
Remote Jobs in Middle East
Full Time Remote Jobs
Part Time Remote Jobs
Internship Remote Jobs
Contract Remote Jobs
Temporary Remote Jobs
Freelance Remote Jobs
Mid-Level Remote Jobs
Senior-Level Remote Jobs
Entry-Level Remote Jobs
Exec-Level Remote Jobs
Lead-Level Remote Jobs
Remote Project Manager Jobs
Remote Marketing Manager Jobs
Remote Business Development Jobs
Remote Data Scientist Jobs
Remote Machine Learning Jobs
Remote Technician Jobs
Remote Engineer I Jobs
Remote Advisor Jobs
Remote Client Relations Specialist Jobs
Remote Customer Service Jobs
Remote Program Manager Jobs
Remote Spanish Jobs
Remote Inside Sales Jobs
Remote Counsel Jobs
Remote Writer Jobs
Remote Customer Success Jobs
Remote Assistant Jobs
Remote Therapist Jobs
Remote Mobile Jobs
Remote Sales Specialist Jobs
Remote Jobs with CAD > 200K in Salary
Remote Jobs with EUR > 180K in Salary
Remote Jobs with GBP > 260K in Salary
Remote Jobs with GBP > 300K in Salary
Remote Jobs with GBP > 280K in Salary
Remote Jobs with CAD > 220K in Salary
Remote Jobs with EUR > 220K in Salary
Remote Jobs with EUR > 200K in Salary
Remote Jobs with CAD > 240K in Salary
Remote Jobs with EUR > 240K in Salary
Remote Jobs with EUR > 260K in Salary