Enterprise Account Manager - Strategic Account Services - (HAL) Remote USA-IL

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Job Description:

Enterprise Account Manager - Strategic Account Services

Division: IT Operations Division, Information Technology Group

Location: Remote in Chicago, IL or Michigan City, IN area

Status: 6-month temporary position (eligible for extension)

The Company

Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Hitachi operates under the business structure of “Digital Systems & Services” - supporting our customers’ digital transformation; “Green Energy & Mobility” - contributing to a decarbonized society through energy and railway systems, and “Connective Industries” - connecting products through digital technology to provide solutions in various industries. Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. The company’s consolidated revenues for fiscal year 2022 (ended March 31, 2023) totaled 10,881.1 billion yen, with 696 consolidated subsidiaries and approximately 320,000 employees worldwide. For more information on Hitachi, please visit the company's website at https://www.hitachi.com.

Summary:

Excellent opportunity for an experienced IT customer specialist to join Hitachi America, Ltd. Information Technology Service Management team. The ideal candidate will be initiative-taking, experienced, and responsible for driving superior customer service to ensure end user service is timely and accurate. Ensure compliance with customer contract and provide regular updates to customer and HAL management.

Knowledge/Skills/Abilities:

• Managing the customer support day-to-day functions and coordinating cross function team to resolve incidents raised by customers.

• Responding to escalated customer support incidents.

• Implementing customer support processes to enhance customer satisfaction.

• Ability …