Enterprise Account Manager - Remote

Mural, the leading visual work platform for the enterprise, makes teamwork feel like less work. Our intuitive visual workspace enables teams to easily work together and collaborate better using proven design-thinking techniques. Built for enterprise teams, Mural meets the most stringent of IT and regulatory requirements. Industry leaders — including IBM, ‌Microsoft, SAP, and Abercrombie & Fitch — choose Mural to help their teams accelerate innovation and problem solving at scale. Whether your team is fully remote, distributed, in the office, or still figuring it out, Mural brings teams across the enterprise together to do the work that matters most.

YOUR MISSION

Our belief is simple: making customers better, makes better customers. As a Strategic Account Manager you will manage a handful of Mural’s most strategic customers by applying a human-centered approach. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells.

WHAT YOU'LL DO

• You are the point person for a set number of complex and highly strategic Mural customers. Average book size is around 20 accounts.
• Understand client business goals and anticipate future needs to deliver optimal solutions
• Prospect into new teams to expand Mural adoption, and multi thread to secure VP level business sponsorships throughout departments. 
• Drive planning sessions to ensure client is able to fully leverage Mural to meet their transformation needs and hitting success milestones
• Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage Mural across their business
• Own annual renewals and upsells across your customers
• Establish consultative and trusted relationships with clients
• Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales) to prioritize a …