Enrollment Advisor

Virta is the first company with a clinically-proven treatment to safely and sustainably reverse type 2 diabetes and other chronic metabolic diseases without the use of medications or surgery. Our innovations in nutritional biochemistry, data science and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to reversal. Our mission - to reverse type 2 diabetes in 100 million people.

The Enrollment Advisor (EA) at Virta provides proactive motivation and information for our applicants throughout the enrollment process, from the moment they apply to Virta until they are enrolled in the treatment. The EA will proactively call applicants to make a personal connection, answer questions, provide support and encouragement, and guide the applicant throughout. This is a key role in Virta’s growth team, as your work will determine just how many patients have the chance to reverse their diabetes. The Enrollment Advisor is an applicant’s primary contact at Virta throughout their enrollment process, and thus the defining aspect of their enrollment experience.

We’re looking for a smart, kind, determined, outgoing, and detail-oriented person to join us. The Enrollment Advisor is an organized, empathetic, sales-oriented person with strong customer service skills who is willing to tackle any challenge and is driven to provide access to the Virta Treatment to the maximum number of people!

Responsibilities:

• Guiding applicants through the Virta enrollment process to answer questions and provide motivation, via workflows that may include portions or all of the following tasks:

  • Regularly calling applicants (80+% of time on phone; inbound and outbound calling)

  • Chat and email follow up to ensure the applicant has a smooth enrollment process

• Individually responsible for enrolling applicants and achieving individual and team based quarterly quotas

• Using in-app chat systems to motivate and guide applicants through the enrollment process

• Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team

• Answers applicant questions accurately, with compassion & patience 

• Uses independent judgment and approved cadence of communication with regards to each applicants

• Will communicate the science behind nutritional ketosis and diabetes reversal

• Accountable for conversion rate of the applicants 

• Attends enrollment and customer service trainings & receives regular coaching on improving applicant contact quality/efficacy

• Work with confidential health information and/or issues using discretion and judgment

• Become an expert on the Virta Treatment, including staying up to date with the details of and …