Enrollment Advisor I

As an Enrollment Advisor at National University, you'll be a guide for prospective students from their first inquiry to their enrollment. This critical role involves managing both outbound and inbound recruitment communications, providing a seamless and supportive experience for every prospective student.

This is a full-time remote opportunity.

Position Summary

The Enrollment Advisor is responsible for the prospective student experience from inquiry to start. Additionally, the Enrollment Advisor manages outbound and inbound communication directed to and from prospective students. This position is also responsible for assisting prospective students in the decision-making process relative to the academic, schedule, time, motivation, and cost benefits of attending the university.

Essential Functions:

• Proactively engages prospective students inquiries in varying stages of their decision making telephone, text, and/or email to increase contact with prospective students. 
• Builds rapport with prospective students and assists with the initial portion of the enrollment process and partners with Enrollment Specialist through the student’s first start of class.
• Documents interactions via Salesforce in notes, status, and activity reports.
• Proactively manages the “Inquiry to Enrollment” admissions process.
• Responsible for knowing the policies and programs within their vertical, admission requirements for those specific programs, and provides accurate information to prospective students.
• Takes the time with each prospective student to understand their needs, goals, and helps the prospective student make a good, informed decision. 
• Demonstrates the ability to be proficient in university, college, and program knowledge via traning and assessment. 
• Professional demeanor, engagment, and courtesy is proactively provided to each student to maintain a high level of service. 
• Team Player by helping others and having a positive attitude to others.
• Punctual to student appointments, meetings, and being on time for assigned schedule. 
• Must have the ability to manage multiple systems to manage the “student application file” during the enrollment process. 
• Reasonable and consistent attendance to fulfil requirements of the position.
• Other duties as assigned.

Supervisory Responsibilities:  N/A

Requirements:

Education & Experience:

• Bachelor’s degree preferred; or, equivalent combination of education and experience.
• Experience working on a team and use “call center” softwareEducation/Consultative sales experience preferred.

Competencies/Technical/Functional Skills:

• Ability to use technology and naviagate multiple technological systems
• Ability to participate as an active team member of the team and organization and work toward a common goal. Makes a positive contribution to the team even if it means letting others take the lead.   
• Personal ownership/accountability is of the highest priority, takes ownership and proactively finds resolutions on …