Engineering Manager - Workflows

Hey there, I’m Matt, Director of Engineering at Customer.io!

I’m looking for an Engineering Manager to join our Workflows squad and lead a team of our most experienced engineers in enhancing the reliability, performance, and scalability of our core Journeys product. You will be instrumental in driving innovation and optimizing performance at the heart of our flagship product, Journeys.

You’re exactly the person we’re looking for if you’re excited to solve engineering problems at a scale that most engineering teams can only dream of. You relish the ability to make a direct impact on billions of end users who interact with messages sent through our platform each day. You want a place where you can use your technical leadership to help shape the future not only of our engineering team, but of customer engagements and contribute to our mission of delivering messages that matter.

As an Engineering Manager at Customer.io, you will...

• Lead a dedicated team of skilled engineers, nurturing a culture focused on high performance, code sustainability, and product quality.
• Drive cross-functional initiatives and communicate effectively across different areas of the organization to align on product strategy and engineering goals.
• Participate in technical design and architectural discussions to ensure solutions are scalable, reliable, and secure.
• Collaborate with product owners, architects, and designers to evaluate the feasibility of new features and influence product architecture for improved agility and performance.
• Foster a culture of innovation, excellence, and continuous improvement, coaching team members to develop their skills and careers.
• Oversee the technical vision for the team and ensure alignment with the company’s strategic goals.
• Manage project scopes, timelines, and deliverables, ensuring high-quality outcomes and timely execution.
• Advocate for best practices in software development, including clean code, architecture principles, and automated testing.
• Engage in hands-on technical leadership, contributing to coding, code reviews, and critical troubleshooting when necessary.

We're looking for someone who…

• Has at least 3 years of experience as an engineering manager on a full-stack engineering team, ideally at an early to mid stage SaaS company.
• Has hands-on senior level, engineering experience building code for applications at scale.
• Brings a technical depth of expertise in software architecture, languages, technologies, and infrastructure that allows them to communicate technical decisions to others.
• Builds and nurtures high performing teams.
• Has a product …