Engineering Manager - Pipelines
Americas Remote
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them …
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Fully remote Fully remote role
Benefits/Perks100% paid insurance premiums 16 weeks paid parental leave 401k retirement 401k retirement matching Annual healthy lifestyle budget Co-working space rental reimbursement Fully remote Healthy lifestyle budget Home office budget Market-based pay One month sabbatical One month sabbatical after five years Paid insurance premiums Paid parental leave Professional education budget Remote-first company Remote work stipend Subject to market rate adjustment Unlimited PTO
Tasks- Lead engineering team
- Manage performance
- Provide feedback
Automation B2B B2C Backend Development Behavioral Data Cloud Infrastructure Coaching Communication Customer data platform Customer.io Data Pipelines Deployment Distributed Systems Documentation Engineering management Frontend development Fullstack development Languages Leadership Logging Marketing Marketing Automation Monitoring Partnerships Production Readiness Product Management QA Quality Assurance SaaS Scalable systems Software architecture Team building Technical architecture Technologies User Experience
Experience3 years
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