Engineering Manager, In-App

Hey there, I’m Matt, Director of Engineering at Customer.io!

I’m looking for an Engineering Manager to lead our In-App squad, part of the Messaging Channels team. Your focus will be enabling marketing and growth teams to engage their audiences across channels and platforms. From in-app messages and push notifications to emerging channels like WhatsApp and Rich Communication Services (RCS), your work will directly impact millions of people who receive messages through our platform every day.

You’re exactly the person we’re looking for if you’re excited to solve engineering problems at a scale that most engineering teams can only dream of. You relish the ability to make a direct impact on billions of end users who interact with messages sent through our platform each day. You want a place where you can use your technical leadership to help shape the future not only of our engineering team, but of customer engagements and contribute to our mission to “Say more, more powerfully”.

Some things you'll do

• Lead the In-App squad, mentoring engineers and fostering a culture of collaboration, innovation, and continuous improvement.
• Oversee the technical execution of features like in-app messaging, push notifications, and integrations with emerging channels like WhatsApp and RCS.
• Partner with Product and Design teams to define a strategy for delivering robust, scalable, and secure messaging solutions that meet customer needs.
• Drive cross-functional initiatives and align engineering goals with business objectives and product strategy.
• Participate in technical design discussions, ensuring solutions are architecturally sound, reliable, and cost-effective.
• Ensure the team delivers high-quality work through effective project management, code reviews, and engineering best practices.
• Advocate for end-user preferences in every engineering decision, ensuring that performance, reliability, and user respect remain top priorities.
• Be hands-on where needed—engaging in code reviews, troubleshooting, and architectural discussions to unblock the team

What we're looking for

• Has 3+ years of experience managing software engineering teams, ideally in a SaaS environment or with a focus on messaging or marketing platforms.
• Has technical expertise in building and scaling backend systems or full-stack applications, with prior senior-level engineering experience.
• Can partner effectively with Product Managers and Designers to deliver impactful, user-focused solutions.
• Is familiar with building reliable, scalable systems, and is excited by discussions around infrastructure performance and optimization.
• Thrives in a remote, asynchronous environment and can communicate effectively across time zones.
• Brings a strong product mindset and a passion for solving customer problems through innovative engineering.
• Has experience mentoring engineers and fostering a collaborative, high-performing team culture.
• Works within North/South American time zones.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,200 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

• Zone 1: $224,000 - $246,000 USD
• Zone 2: $205,000 - $225,000 USD
• Zone 3: $187,000 - $205,000 USD
• Zone 4: $150,000 - $$165,000 USD

Please speak with a recruiter for additional information about zone locations.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter

2. 60-minute video call with the Hiring Manager and 45-minute video call with one of our People Partners

3. 60-minute Architecture Interview

4. Take Home Assignment  and 60-minute Assignment Review Call with some potential team members