Engineering Manager - Account Lifecycle & Privacy

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

In Growth Product Experience, we’re passionate about the intersection of our business as the world’s leading streaming video company and the complex engineering challenges that come with that scale. We work on A/B tests and product features across our web, TV, and mobile platforms that help to introduce Netflix to even more people around the world, encourage them to sign up, and keep them thrilled and engaged as members who stay with us for the long-term.  

People who excel on our team are growth-oriented, curious, and selfless. We are part of a global, diverse organization that values inclusion and equity. We encourage anyone who is passionate about building compelling UI experiences that touch audiences around the world to apply.

The Role

The newly formed Account Lifecycle Privacy team has been tasked with building gold-standard account management controls and support for current, prospective, and future Netflix subscribers. 
 

The team is composed of cross-disciplined engineers, with some open roles to hire. They partner with cross-functional leaders in product, design, data, and others to build experiences and products that enable strategy across ads, account lifecycle, onboarding, and help/support. This is a focus area for Netflix, with high growth potential as we scale our business.
 

We’re seeking an experienced engineering leader, with a passion for servant leadership and operational excellence to support our thriving engineers. 

In success, the EM will help the team:

• Along with their partners, set the future vision and strategy across all aspects of account management and privacy

• Balance the various dimensions of the team’s broad remit 

• Align with, prioritize, and manage expectations with stakeholders

• Support and grow our talented engineers

• Uphold and further our engineering values and practices 

• Continue to thrive in delivery and operational excellence

A successful manager in this role will demonstrate excellence in the following areas:

• Organizational complexity - balance the multidimensional business model the team supports

• People leadership - strong interpersonal skills and empathy for their team, ability to hire, retain, and coach a high-performing, cross-disciplined team

• Leading at scale - with 300 million subscribers and counting, the role needs …