Engagement Lead

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Responsible to ensure that the delivery of implementation projects meets contractual specifications. Shapes and drives strategies to ensure that company's delivery model remains a competitive differentiator through expert talent, implementation and unparalleled quality. Leads the company's key client implementation initiatives through our global delivery networks with a focus on ensuring quality and consistency of delivery to our clients. Leads cutting edge capability areas in service of client and internal implementation efforts.

Your role in our mission

• Serves as a key contributor to shaping the company's vision and direction for a global delivery model. Responsible for an operational model that delivers exceptional client service with minimal complexity.
• Evaluates effectiveness of company performance in relation to contracts, delivery and effectiveness. Recommends methods to increase performance and delivery standards.
• Provides an independent voice and advice on review of proposals, on-going projects, and accounts to ensure compliance and consistency in the delivery of offerings. Oversees delivery assurance reporting.
• Partners with legal and financial teams to assess compliance with legal and financial standards and best practices. Ensures delivery model adheres to standards, policies and best practices across the enterprise.
• Directs, manages, develops and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations. Balances cost saving measures with needs of department.
• Works with Portfolio Management, Delivery, Marketing/Sales, and Client Relationship Management executives to ensure alignment of processes and technology with company and customer needs.
• Organizes and directs Global Delivery resources with orientation towards company's go-to-market strategy, portfolio of client commitments and Implementation SDLC.
• Ensures that delivery costs are within or better than the delivery costs budgeted in contracts or internal planning activities.

What we're looking for

• Master's degree or equivalent combination of education and experience
• Master's degree in related field preferred
• 15 or more years of related experience
• 5 or more years in a supervisory or management capacity included
• Experience working with a product and services delivery in …