Energy Processor

Energy Processor 
Location: Chicago, IL (Remote)

Ready to make a difference?
As an Energy Processor, our successful team members perform in a variety of exciting areas geared to deliver an exceptional customer experience within ICF’s commercial energy business. Our dedicated energy team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency applications and providing overall customer service in a specialized and technical environment.

Our work includes detailed reviews of energy incentive applications for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and online chat, and other types of back-office processing support for our utility clients and their customers. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail. 

ICF provides best in class customer and client support through our specialized energy efficiency team by leveraging state of the art call center technology, online web chat, and efficient business processes within a paperless environment. Our team members are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy efficiency customer support.  

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What we need you to have (minimum qualifications): 

• Must be able to pass background check

What we would like you to have:

• Previous business processing or back office experience strongly preferred. 
• Ability to accurately process applications within a highly repetitive processing environment. 
• Previous sales or customer service experience preferred. 
• Computer skills to include data entry with a high degree of accuracy and speed, and database navigation preferred.  

Professional Skills: 

• Strong communication skills, both written and oral, required. 
• Ability to display high energy level, positive attitude, and enthusiasm for the program while working with team members, customers and other program participants. 
• Ability to work with program participants ranging from homeowners to contractors in order to troubleshoot application requirements.   
• Ability to define problems, collect data, establish facts and draw conclusions  
• Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions  
• Strong data entry skills 
• Excellent attention to detail  
• Accurate, yet …