End-point Technology Analyst

Job Description

Summary: The End-point Technology Analyst is responsible for the definition of hardware and software needs for School Staff and our Enrollment Center agents. The analyst partners with others in Supply Chain, Finance and IT team members to create and update demand forecasts as well as analyze both break-fix and hardware replacement patterns. The analyst is often the ‘last mile’ of the provisioning supply chain for both School Staff/Enrollment hardware and also tier 2 technical support for these same groups. The analyst is comfortable with hardware tinkering and is knowledgeable of laptop and tablet hardware models. 

They are also comfortable with creating or maintaining large datasets and Excel models to perform their duties. A key part of the role is continuous improvement of the hardware definition, provisioning and reclamations processes. They are key members of the teams accountable for lowering per unit costs, improving the experience of School Staff and Enrollment agents, and driving innovation. 

The successful candidate will be a quick problem-solver, willing to roll up their sleeves and solve problems; they thrive in a challenging environment, are energetic, flexible, and self-motivated.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Drive the gathering of detailed stakeholder requirements, constraints, and assumptions in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups)
• Maintain relationships with other departments and organizations by recognizing dependencies to assess potential partnership and commitment to the project
• Assist in technical and non-technical projects necessary to improve the team’s operational processes, support system improvements, and overall technology changes needed to better the experience while improving the long-term customer experience.
• Maintain accurate endpoint asset inventory in provided software/platform.
• Provided quarterly data/reports to display lifecycle data to ensure replacement of older machines in a timely manner.
• Evolve processes, tools, and metrics to enable effective and efficient delivery of company projects.
• Assist with definition of hardware spec and software spec for School roles as well as for Enrollment Center staff.
• Perform software and hardware installation for various corporate employees and school staff;
• Maintain asset control for all school and corporate assets in the field, including managing lifecycle replacements of all IT assets, including proper destruction.
• Assist with all new hire shipments of school and enrollment center assets. Assist with reclamation efforts of same units.
• The role also helps evaluate new initiatives / automations, operational process …