Employer Engagement Resourcer-Restart

Employer Engagement Resourcer - Restart

Full Time, Permanent

Location: Homebased role but will include regular travel to different sites

Salary: £26,000 + Benefits 

We are currently recruiting for a Resourcer to join our team at Restart, The Employer Engagement Resourcer will provide effective support to Serco’s Employer Engagement team delivering the Restart Scheme as well providing support to Restart participants and the Employers they work with via telephone, email and face to face.

The role will be home based with requirements to travel for face-to-face meetings, employer visits and interview days. The candidate can choose between our Birmingham and Cardiff site.

Key Accountabilities

• To deliver consistently high levels of customer service when communicating with participants, Employers, and our supply chain partners.
• To conduct quality pre screens / initial assessments and to identify skills to appropriately match Restart participants to vacancies.
• To provide constructive feedback to participants and partners at all stages of the recruitment process.
• Understanding employer processes to support the Employer Engagement Manager and updating the CRM system with vacancies.
• Arranging participant interviews in line with EEM/employer requirements.
• Data capture and database management.
• Manage Employer relationships to a high standard
• Work towards set targets, deadlines and key performance indicators (KPI’s)
• Day-to-day email and phone contact with participants, Employers and supply chain partners
• Contributing to team responsibilities including writing job specifications, supporting on events, training courses and completing tracker forms
• Undertake additional duties as may be reasonably required, commensurate with the level of responsibility within the area.

What you’ll need to do the role: 

• Experience of working effectively within a customer service or sales environment.
• Demonstrable experience of delivering high quality customer service
• Experience of working in a fast paced, target orientated environment.
• Experience of using database systems to input data accurately
• Strong verbal communication skills and good influencing skills.
• Ability to follow processes
• Attentive to detail, ensuring all relevant data is captured accurately
• Ability to use own initiative, working independently and as part of a team
• Computer literate (MS Word, Outlook, Excel, PowerPoint)
• Demonstrates a flexible approach to work
• Takes a professional approach 
• Maintains high standards of quality and accuracy, with an attention to detail 

Serco is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment; safeguarding includes supporting participants’ physical and psychological wellbeing. All employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check. 

What we offer:

• Up to 6% contributory pension scheme 
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more 
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts 
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion  
• Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships. 
• Interesting and enjoyable work 
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.