Elder Fraud Hotline/Case Management Specialist - Victim Services (On-Call REMOTE ROLE) - Nationwide Remote Office (US99)

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. Diversity & Inclusion , is simply who we are and what we do.

As Elder Fraud Hotline/Case Management Specialist you will perform a range of case-management, information sharing, referral, training, planning, analytical, writing, problem-solving and related work in support of ICF’s implementation of a nationwide hotline serving older Americans who have been victims of fraud. You will also provide training and technical assistance for federal, state and local clients around this issue. You will engage in solution-focused work with victims of elder fraud and allied professionals. You will provide follow-up assistance as needed. You will also provide subject matter expertise (SME) to ICF project teams and assist with development and review of deliverables. 

THIS IS AN ON-CALL PART-TIME POSITION, you are required to be available between 10 am - 6 pm EST. You can work 100% remote work anywhere within the US.

This position requires a Public Trust security clearance. Applicants will be subject to government security investigation to obtain clearance PRIOR TO START DATE.

What you will do

• Providing expertise and staff support for a nationwide hotline
• Provide excellent customer service to all callers
• Meeting service metrics for this project
• Understanding the complexities of elder fraud and resources to assist victims
• Providing complete case management for individuals reporting cases—from filling out forms to warm hand-offs with appropriate organizations
• Updating and maintaining complete and accurate …