Education and Learning Solutions Specialist (18 months Contract)

Compensation Band: 5

Normal Hiring range: $76339.00-$95,424.00 per year

Your expertise shapes our business

At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit team – passionate about making a global impact.

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Our commitment to Diversity, Equity and Inclusion (DEI)

The CWB Group believes that diversity and inclusion within our workforce is critical to our success; and we seek to recruit, develop and retain the most talented employees from a diverse candidate pool.

Work with us and achieve your career goals

For over 75 years, our employees have been the backbone of our business, driving our success and extraordinary reputation. We challenge our employees to take charge of their careers and provide growth opportunities, tools and resources to reach their goals.

What to expect:

The Education and Learning Solutions Specialist (Contract role) is a role supporting the Education and Product Development services. Promote our Education product line in your designated region to support existing users and facilitate new business opportunities. This position will also be responsible to identify new areas of growth for Education including working with government stakeholders on skilled trades and youth education initiatives.

Responsibilities include:

Business Growth

• Partner with the Education and product development team in scoping opportunities for education  
• Identify and map Education content to provincial outcomes ensuring that resources align to provincial standards
• Network with government, industry and training providers to ensure our products meet required standards
• Work with colleges to partner on Education courses to increase revenue across a range of CWB education products
• Present value propositions internally and to potential and current clients
• Assist in lead generation, proposal development for Education product and service offerings
• Ensure all stages of lead generation are entered into CRM
• Be accountable for territorial revenue growth and client adoption/onboarding
• Responsible for maintaining the files of all clients who are “in-progress”, and ensure that AP forms, quotations and licensing agreements are completed as needed. Customer liaison from start to finish.
• Generate new leads and opportunities for the Education product lines
• Travel to client sites as needed and showcase Education products and services (travel up to 30%)
• Assist Sales and Marketing in developing Education launch packages and specific product training programs for both internal staff and end user customers.

Client Service

• Conduct training sessions and seminars for clients and customers
• Manage customer demonstration accounts and ensure that these are monitored and followed-up on after demo period has ended
• Collect feedback from instructors and teachers and consolidate to reports to learning development managers
• Manage project portfolio to ensure quality, on-time and on-budget implementations using a mix of resources within the CWB Group
• Ensure accounts are up to do in CRM and Brightspace
• Work with end user clients to troubleshoot and manage their LMS accounts
• Collaborate with other user enablement managers for resource allocations and workload assignments to meet delivery requirements
• Collaborate with vice presidents, directors, managers and peers in creation of new services to advance practice and customer success
• Provide feedback to company management to ensure curriculum, content, material resources and asset quality are met
• Attend industry conferences and tradeshows, as appropriate, to represent the company and promote Education 

Business Management 

• Work collaboratively with Sales, Operations, Product Development and CWBWF to help build product knowledge, Education programs and educational training initiatives and deployments. 
• Manage territorial budgets including revenue, costs, training and meeting goals
• Support Sales staff as needed as SME’s to support the corporate sales development
• Work collaboratively with the CWB WF to ensure that they understand the system and help onboard clients to their requested needs (high schools and colleges)

Other duties as assigned

This position currently reports to the Director, ELD &Consulting but will be a dynamic position that will provide a diverse experience in a wide range of business lines within CWB Group and our partner organization, EWI. You will be working remotely from your home office with occasional travel to locations across Canada. We are embracing radical flexibility, where employees are encouraged to work a schedule that works best for them, their team, and their clients.

What you bring to the table:

• BA in Business or Education or related Post-Secondary degree/ diploma or equivalent work experience
• 5-10 years Education, Sales or Technical Support background
• Exceptional skills designing and presenting solutions, articulating value propositions, and managing delivery to maximize both revenue potential and customer success in a consulting/training practice
• Experience working on enterprise-wide initiatives for complex organizations
• Demonstrated experience in identifying and acting on new business opportunities within new markets
• Experience working with educators and/or trades people
• Excellent interpersonal and communication skills
• Strong presentation skills
• Strong analytical skills
• Outstanding communication skills; presentation, written, verbal, listening, and influencing others
• Strong customer relationship acumen; comfortable interacting with all levels of an organization
• Ability to work independently and as part of a collaborative internal team
• Ability to work with minimal amount of supervision

ADDITIONAL REQUIREMENTS

• This is a remote, work from home position.
• Travel in designated territory up to 30% travel time, your own vehicle and a valid driver’s license is necessary.

The following qualifications are considered assets:

• Sales experience within the service sales industry an asset

What’s in it for you?

• Competitive salary structure
• Comprehensive medical benefits for you and your dependents
• Flexible work schedule
• RRSP and pension program
•  Structured career development: we offer education and training opportunities to help you reach your goals

Accommodation:

The CWB Group is committed to providing accommodation to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us when applying and we will work with you to meet your needs. We welcome applications from all qualified individuals; however, only those under consideration will be contacted. Apply today!

Note: CWB does not presently use Artificial Intelligence (AI) in our recruitment and selection processes.

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