DRI Project Manager, Disaster Recovery and Investigations

Amazon’s Global Realty Organization is seeking a Disaster Recovery Project Manager to support cross-functional teams in managing physical repairs and recovery of buildings and assets following disaster events in North America. This incumbent will be part of a team of project managers on the Disaster Recovery & Investigation (DRI) team within Global Realty - Risk Operations & Resilience (ROR).

This candidate will manage construction and restoration vendors, driving efficient decision making throughout the physical repair and recovery process. They will use project management core competencies in building construction, equipment maintenance, and/or restoration services. They will also support inventory assessment and disposition efforts for disasters involving damage to inventory.

Due to the nature of the role in supporting Amazon facilities facing the aftermath of a disaster, this role has the ability to sit virtually within the US with easy access to air travel. The person in this role will participate in on-call rotations (including after hours, weekends, and holidays) for emergency response support. The role requires travel up to 40% within the US, Canada, and Mexico on short notice.


Key job responsibilities
- Advise site leadership during emergency response calls on facility re-entry, including recommending mitigations to emerging hazards and consultation with qualified professionals to access structure, utilities, equipment, health and environmental impacts.
- Rotate on-call for crisis events, providing remote triage, staging of key vendors, and general management and oversight of vendors to manage cost and streamline recovery.
- Deploy and/or provide dedicated remote support for developing and executing the recovery plan for damaged assets.
- Where local resources are constrained, provide field-based rapid hazard assessments and damage assessments of buildings, equipment, and inventory leveraging the appropriate internal and external experts.
- Identify critical path for facility and operational resumption, considering creative solutions to mitigate the operational impacts through partial physical recovery strategies.
- Develop reconstruction and repair schedules, considering all critical dependencies, for assessing, investigating and repairing the facility.
- Partner with critical on-site stakeholders and contributors in the recovery, including Operations, Construction, Maintenance, Safety, and Engineering, leading disparate teams through their respective roles and responsibilities in the triage, repair and recovery of the impacted facilities.
- Develop reconstruction and repair schedules, considering all critical dependencies, for assessing, investigating and repairing the facility.
- Partner with critical on-site stakeholders and contributors in the recovery, including Operations, Construction, Maintenance, Safety, and Engineering, leading disparate teams through their respective roles and responsibilities in the triage, repair and recovery of the impacted facilities.
- Lead logistical coordination of Disaster Recovery vendors, supporting creative and safe solutions for optimal recovery.
- Drive and monitor recovery efforts for major events until repairs are complete and operations resumed, including participation and/or leading daily vendor meetings and internal stakeholder calls, ranging from site leadership to executive management.
- Provide ongoing management of key service providers, debriefing during and after events, and driving continuous improvement to response efforts.
- Collect and report on key metrics of disaster events, throughout each recovery.
- Work closely with Operations, Loss Prevention, Risk Management, and Safety on investigation efforts.
- Participate and lead in after-action reviews.
- Support the Disaster Recovery & Investigation team during activation, including travel to disaster events where you will support launching new investigations into origin and cause, managing evidence, and ensuring chain of custody is maintained.
- Support continuous improvement initiatives using metric-based methods to track and analyze key recovery metrics focused on time, cost, and quality.


A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification listed describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- Bachelor’s Degree or 5 years of equivalent related experience, including written correspondence and documentation within emergency reconstruction
- 5+ years (or 25+ projects) managing physical repairs or remediation for fires, floods, hurricanes, or other disasters impacting commercial/industrial buildings, assets, and/or key infrastructure
- 5+ years as a Project Manager, Construction Manager, Project Engineer/Architect or similar in commercial/industrial construction experience

Preferred Qualifications

- 3+ years managing physical repairs to commercial or industrial buildings, assets, and/or key infrastructure (water supplies, electrical grid, etc.)
- 3+ years in commercial/industrial insurance as a field-based property claims adjuster, builders risk adjuster or similar or technical consultant.
- 3+ years as a remediation consultant with training and experience in IICRC.
- Advanced knowledge of design and repair practices of commercial buildings, critical building systems, and real estate infrastructure
- Project Management Professional (PMP) certification or similar with ability to set timelines, milestones, and track toward completion within a high-stress, fast paced environment
- Amazon operations experience in leadership position with familiarity with inventory disposition
- Experience in writing complex procedure and protocol documentation
- Availability for on-call rotations after hours and weekends for emergency response support in North America
- Strong verbal and written communication skills with ability to communicate quickly, clearly, and effectively
- Certification in FEMA disaster preparedness, Incident Command training, or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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