Divisional Director, Patient Education Liaisons - East

Job Title: Divisional Director, Patient Education Liaisons - East
Location: Remote/Field (must live in the region in which they are leading)

About the Job

Across the Rare Diseases our ‘one team, common goals, single mission’ new go-to-market (GTM) approach is leading the way. This new Rare Diseases GTM model highlights the need to reinvent and evolve the PEL role with more accountability, responsibility, and strategic intent than ever before.  

The PEL Division Directors will be required to elevate the performance of their teams, and coach to new skills, knowledge, behaviors and raise the team's contributions in our new play to win elite approach.  Coaching to this elite mindset and performance means the Division Directors will need to demonstrate these same skills. Division Directors will cross-functionally manage and communicate key performance indicators (KPIs) to measure success and impact (reported quarterly).  

The new PELs reporting to the Division Directors will need to: 

• Building expertise for 7 brands, 5 therapeutic areas, engage in account strategy and planning with galaxy and constellation teams (monthly), understanding market conditions that impact the patient journey (i.e. payer, government, Pharma, industry, access), understanding rare competitive products,  advising the cross functional teams on the patient perspective, consider the account direction when making execution decisions, developing skills sets that will allow them to compliantly bring patient insights back to leadership reducing the need for external insights gathering, and engage in launch preparations with insights and expertise .  

The Division Director, Patient Education Liaisons is a key field-based member of the US Rare Diseases PSS organization. This leader is responsible for leading, coaching and developing a high performing team of Patient Education Liaisons (PEL). In this capacity, this role will be responsible for building and overseeing regional business while managing all related Patient Education Liaison functions in a rapidly changing, fast paced environment. This role will promote optimal levels of patient and customer education and support while strategically defining goals and objectives for the Patient Education Liaison division team, aligned to the business objectives.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Effectively lead, mentor, and coach a divisional team of Patient Education Liaisons to ensure their ongoing development, success and foster professional growth.

• Provide regular, constructive feedback, performance evaluations, and individualized coaching to enhance team members' problem-solving, patient interaction, and patient education skills.

• Identify team members’ strengths and areas for growth, supporting personalized development plans to build skills and expertise.

• Consistently assess direct reports performance against established metrics, KPIs and objectives to drive employee growth and development through coaching. Deliver timely performance evaluations and provide consistent constructive feedback to support continuous improvement.

• Foster an environment of continuous learning and professional growth through regular training sessions, workshops, and one-on-one coaching.

• Actively support and guide team members through complex patient cases, providing strategic direction and troubleshooting when needed.

• Cultivate a positive team environment that encourages collaboration, accountability, and continuous improvement.

• Analyze market trends, identify educational opportunities, and develop strategies that align with business strategy and goals.

• Utilize in-depth knowledge of the healthcare landscape, including competitors, industry regulations, and emerging trends to build team strategies increasing patient education opportunities and engagement.

• Apply a high degree of business acumen utilizing data analytics to assess individual and regional performance, identify trends, evaluate program effectiveness, inform strategy, and drive continuous improvement.

• Support the execution, and coordination of patient and family education programs and materials across the assigned division. Ensure educational resources are aligned with divisional needs, providing tailored support to enhance patient understanding and engagement. Collaborate with marketing, as well as with other stakeholders, in the creation of patient facing educational materials.

• Work effectively with various cross functional departments (e.g., field teams, marketing, medical, operations) to align patient education initiatives and activities with overall business strategies.

• Integrate educational initiatives within assigned regions into the broader department, business unit, and corporate strategies to ensure alignment and effectiveness.

• Lead the building of a motivated and engaged team using formal and informal recognition, regular communications, and the encouragement of cooperation between individuals and teams.

• The ongoing in roll development of each direct report - via an inspiring culture and benchmarking excellent performance, consistent coaching from observed patient and HCP engagement, alignment on expectations and development goals, ongoing feedback and positive reinforcement or performance management.

• Identify, complete, execute and report on projects necessary to advance or improve business strategy, operations, financials, customer relationships, or matrix relationships.

• Manage and adhere to all company policies and Legal, Compliance and Regulatory guidelines.

• Uphold and exemplify Sanofi’s core values through consistent demonstration of Play to Win behaviors.

• Must be able to travel within assigned regions to conduct field coaching, and to corporate office or internal meetings as needed (50%-75%).

About You

Minimum Requirements:

• Bachelor’s Degree

• 3+ years of proven leadership and coaching teams, preferably in a healthcare or rare disease setting.

• Strong business acumen and strategic thinking skills.

• Excellent oral and written communication skills.

• Demonstrated ability to inspire and guide teams to achieve personal and professional growth while meeting organizational objectives.

• Experience in managing business operations and aligning team goals with business growth initiatives.

• Ability to thrive in a dynamic, fast-paced environment, with strong problem-solving skills.

• Excellent communication, collaboration, and strategic planning abilities.

• Ability to adapt and foster a growth mindset in a shifting environment.

• Ability to travel extensively (50-75%)

Preferred Qualifications:

• Bachelor degree, or other advanced medical or scientific degree preferred.

• Experience in biotechnology/pharmaceutical industry.

• Experience in rare disease or similar specialized healthcare fields.

• Expertise in coaching, mentoring, and talent development.

Location: Remote – but must live in the region in which they are leading

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

The salary range for this position is $171,000.00 - $228,000.00 USD Annually. In addition to sales incentive (role may my eligible for long term incentive depending on level and performance); all compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the link, www.benefits.sanofiusallwell.com OR Home – Sanofi (myflex-benefits.ca)

This position is eligible for a company car through the Company’s FLEET program
Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.