District Manager Parts Service

Job Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
 
The territory covers the Rockford, IL to Bloomington, IL area supporting assigned Chevrolet dealerships in this region. The selected candidate must live in territory or relocate to assigned territory.

This job may be eligible for relocation benefits.

This GM Customer Care and Aftersales professional acts as a consultant to their assigned dealers and works collaboratively with them on the development and implementation of business plans to increase parts sales and fixed operations profitability, improve customer satisfaction and retention, maximize service Advisor and Technician training, and reduce warranty waste. This sales professional has territorial responsibility for driving fixed operations revenue, improving the customer experience, and ensuring dealership service excellence.

What You’ll Do:

• Extreme ownership of District attainment of fixed operations revenue growth, customer experience and service training excellence objectives
• KPIs: Parts sales vs. objective, Net Promoter Score, Customer Retention, Dealership Technician ICE and EV Training & Compliance
• Effective execution of all GM Customer Care and Aftersales programs, initiatives and related activities
• Serve as a trusted advisor to dealership leadership teams
• Responsible for warranty administration
• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities / needs and GM performance goals
• Responsible for analyzing dealer’s marketing and merchandising plans and providing effective recommendations to drive service lane traffic
• Responsible for creating and executing annual business plans and implementing effective countermeasures to mitigate headwinds
• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to resolution of Customer Assistance Cases, and goodwill or policy requests

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• Bachelor’s Degree or Equivalent Experience
• 2+ years of experience leading, guiding and improving dealership fixed operations
• Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
• Effective oral and written persuasive and informative communication skills
• Proficient knowledge of Dealership Service & Parts Operations:
• Automotive Parts and Service Systems
• Dealer Operating Report & Fixed Analysis Tools
• …