Director, SpringWorks Program Operations

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are looking for an experienced, highly effective Director of Program Operations to lead the core operating cadences, performance management, and cross-team collaboration processes. Reporting to the SpringWorks Senior Director, this role will act as the key leader for SpringWorks implementations and cross-functional program management, helping to build and cultivate a high-performing team of program managers. The Director will be responsible for creating a seamless implementation process across a suite of workplace solutions, and the ongoing program management of complex initiatives across cross-functional stakeholders. The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment.

What you'll be doing:

• Leadership:
• Provide strong leadership and strategic direction to optimize SpringWorks implementations and drive overall program management, in alignment with organizational goals and objectives. 
• Mentor, coach, and develop team members to foster a culture of high performance, collaboration, and continuous improvement.
• Implementation and Programme Management
• Oversee the end-to-end SpringWorks implementation process and ongoing programme management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer
• Guide the team on development and maintenance on high quality project plans, ensuring adherence to deadlines and deliverables
• Monitor project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies 
• Customer Engagement
• Serve as a key leadership contact for customers during the …