Director, Sales Operations

The Director, Sales Operations at Elation Health will play a pivotal leadership role in shaping and driving the effectiveness and efficiency of the sales organization. This individual will take full ownership of designing and executing sales strategies, optimizing processes, and leveraging data-driven insights to improve sales performance. The Director will act as a strategic partner to the sales leadership, leading initiatives that directly impact the company’s growth objectives. The ideal candidate is a visionary, data-oriented leader who thrives on driving change and elevating the performance of high-impact sales teams.

Key Responsibilities:

Sales Process Leadership and Optimization:

• Lead the end-to-end design, implementation, and optimization of sales processes to enhance efficiency, scalability, and effectiveness within the sales team.
• Champion the adoption of sales best practices, fostering a culture of continuous improvement and operational excellence across the organization.
• Take ownership of maintaining comprehensive and dynamic documentation of sales processes and policies, ensuring teams have clarity and consistency.

Sales Performance Leadership:

• Provide strategic insights by analyzing key performance metrics, identifying trends, areas for improvement, and growth opportunities, and leading actionable improvements.
• Collaborate closely with sales leaders to define and set ambitious targets, quotas, and KPIs that align with Elation’s overall growth objectives.
• Take accountability for delivering regular executive-level reports and dashboards to track performance against goals and drive data-informed decision-making.

Sales Tools and CRM Strategy:

• Own the management and strategic optimization of CRM systems (e.g., Salesforce), ensuring data integrity, governance, and alignment with business goals.
• Lead the evaluation, implementation, and management of sales tools and technologies to enhance productivity, performance, and innovation across the sales team.
• Oversee the ongoing training and support of the sales team to ensure effective and consistent use of sales tools.

Sales Forecasting and Planning:

• Partner with finance and sales leadership to lead the development of accurate, actionable sales forecasts that align with long-term business objectives.
• Take ownership of territory planning, quota setting, and resource allocation to drive optimal sales coverage and maximize target achievement.
• Lead the annual and quarterly sales planning processes to align sales efforts with overarching company goals and strategies.

Data Analysis and Executive Reporting:

• Provide leadership in analyzing sales data to deliver actionable insights into sales performance, pipeline health, and evolving market trends.
• Lead the creation and presentation of executive-level dashboards, reports, and presentations that influence strategic decisions and guide leadership direction.
• Take a proactive approach to conduct ad-hoc analysis and provide thought leadership to optimize sales strategies in real-time.

Cross-Functional Leadership and Collaboration:

• Build and nurture strong partnerships with marketing, finance, product, and customer success teams to ensure that sales strategies are fully aligned with broader company objectives.
• Act as a key communication leader and collaborator between the sales team and other departments, driving alignment and fostering a culture of shared success.

Sales Training and Development Leadership:

• Partner with sales leadership to identify and address training needs, and lead the development of comprehensive sales training programs.
• Oversee the onboarding of new sales team members, ensuring they are well-equipped with the knowledge and tools to achieve success quickly.
• Own the development and implementation of sales enablement materials, ensuring the sales team has access to resources that drive productivity and success.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 3-5 years of experience in sales operations, sales analytics, or a related role.
• Strong analytical skills and experience with data analysis tools (e.g., Excel, Tableau, Power BI).
• Proficiency with Salesforce and other sales tools.
• Excellent communication and interpersonal skills.
• Ability to work cross-functionally and manage multiple stakeholders.
• Strong project management skills and attention to detail.
• Experience in healthcare or healthcare technology is a plus.

Salary: $175,000 - 200,000k/yr USD + variable comp

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.